Marita van Landewijk
Senior Administration And Operations Manager
Basel
Summary
Results-driven professional with multidisciplinary expertise across diverse sectors. Leverages knowledge to enhance team collaboration and drive value. Focused on delivering impactful results that align with organizational objectives while fostering a culture of teamwork and innovation.
Overview
3
3
Languages
29
29
years of professional experience
Work History
Assistant to the Regional Management, North-West Switzerland
State Secretariat for Migration (SEM) – Federal Asylum Center Basel
Basel
02.2026 - 04.2026
- Short-term assignment supporting the regional management during an organizational transition. Administered scheduling and coordinated internal processes.
- Coordinated documentation processes for asylum applications, ensuring compliance with federal regulations.
Data Processing, Administration and Customer Service
OdA Sozialberufe Zürich
Zurich
11.2024 - 10.2025
- Managed data modification processes to ensure accuracy and relevancy of information, enhancing operational efficiency.
- Managed administrative tasks while ensuring compliance with company standards and supporting operational integrity.
- Provided customer service by resolving inquiries promptly and maintaining accurate documentation for seamless operations.
- The cantonal association advancing vocational education and talent development in social work, education, and counselling across core and higher levels.
Independent Contractor
DK Construction Ghana Ltd.
Tema
06.2022 - 10.2024
- ERP Software Implementation (Odoo): Led the end-to-end implementation, including data preparation, module customisation, testing, training, and system integration.
- Head of HR & Administration: Conducted workforce assessments and managed down-sizing, contracts, recruitment, and onboarding while setting up HR module in ERP system, streamlining HR operations.
- Preparation for External Financial Audit: Collected, digitised, and organised two years of financial data, ensuring accuracy and readiness for external audit.
- ERP Software Implementation (Odoo): Led end-to-end implementation, including data preparation, module customisation, testing, training, and system integration to enhance operational efficiency.
Family Care and Contractual Work, Ghana/Switzerland
Personal Project
Tema
01.2022 - 01.2024
- Relocated to Ghana to provide full-time care for my mother during her transition after my father's passing.
- Supported her relocation to Switzerland after more than 60 years in Ghana.
- Coordinated household management and administrative tasks, including estate administration, ensuring smooth operations during a challenging time.
- Engaged in freelance work to sustain income and support family in Switzerland while maintaining professional skills.
- Self-motivated, with a strong sense of personal responsibility.
Head of Administration, Customer Service and Data Quality
Domicile & Co. AG, Basel
Basel
07.2018 - 02.2022
- Restructured administrative office to define key areas and responsibilities, enhancing clarity and accountability.
- Optimised and redesigned company processes with documented workflows, improving operational clarity.
- Implemented a streamlined document management system for improved organisation.
- Led staff training sessions, introducing new procedures and fostering team engagement.
- Led staff training sessions on new procedures, promoting engagement and knowledge retention.
Shipping Run Controller
Spedag Interfreight AG
Muttenz
11.2016 - 07.2018
- Assisted the department head in managing operational and financial control of vessel portfolios.
- Directed financial reporting and analysis to ensure compliance with international accounting standards.
- Implemented cost control measures, enhancing budgeting processes and forecasting accuracy.
Relocation From Ghana to Switzerland
Personal Project
05.2016 - 10.2016
- Coordinated multifaceted move from Ghana to Switzerland with children, concentrating on family integration while navigating logistical and administrative obstacles.
Independent Contractor
Wild Gecko Handicrafts
Accra
11.2015 - 04.2016
- Conducted organisational audit, identifying improvements for operational alignment and efficiency.
- Designed, modelled, and documented core business processes to ensure clarity, consistency, and scalability across departments.
- Created standardised tools—including organisational charts, job profiles, delivery templates, and customer order forms—to support accurate execution and informed decision-making.
- Engaged cross-functional teams to facilitate process adoption and foster ownership, ensuring compliance and promoting continuous improvement.
Concurrent Leadership Roles
Panalpina World Transport Ltd.
Tema
08.1997 - 07.2015
- Led Ocean Freight operations, managing 50+ staff and reporting directly to HQ in Basel.
- Oversaw applications and data quality, driving software adoption, staff training, and data integrity.
- Established and ran the QHSE department, securing ISO 9001, 14001 & OHSAS 18001 certifications.
- Implemented Integrated Management Systems and led audits and change initiatives across departments.
- Directed shipping logistics and developed a custom container management system with external partners.
- Built and managed the IT infrastructure, ensuring reliable network, server, and user support company-wide.
Education
Certification as a Turnaround Analyst -
OIB Academy
Zürich01-2023
Lead Auditor - Occupational Health & Safety Management Systems -
Société Générale De Surveillance (SGS)
Geneva10.2010
Certified Health and Safety Manager -
National Examination Board in Occupational Safety And Health (NEBOSH)
Accra - Ghana04.2010
Swiss Federal Commercial Diploma -
Kauffrau EFZ
Switzerland03-1989
Skills
- Data entry attention to detail
- Strategic analytical thinking
- Customer engagement
- Analytical problem-solving
- Collaborative teamwork
- Adaptability to change
- Team development
- Operational efficiency management
- Continuous process refinement
- Experienced with MS Office applications
- Proficient in managing multiple tasks
Timeline
Assistant to the Regional Management, North-West Switzerland
State Secretariat for Migration (SEM) – Federal Asylum Center Basel
02.2026 - 04.2026
Data Processing, Administration and Customer Service
OdA Sozialberufe Zürich
11.2024 - 10.2025
Independent Contractor
DK Construction Ghana Ltd.
06.2022 - 10.2024
Family Care and Contractual Work, Ghana/Switzerland
Personal Project
01.2022 - 01.2024
Head of Administration, Customer Service and Data Quality
Domicile & Co. AG, Basel
07.2018 - 02.2022
Shipping Run Controller
Spedag Interfreight AG
11.2016 - 07.2018
Relocation From Ghana to Switzerland
Personal Project
05.2016 - 10.2016
Independent Contractor
Wild Gecko Handicrafts
11.2015 - 04.2016
Concurrent Leadership Roles
Panalpina World Transport Ltd.
08.1997 - 07.2015
Certification as a Turnaround Analyst -
OIB Academy
Lead Auditor - Occupational Health & Safety Management Systems -
Société Générale De Surveillance (SGS)
Certified Health and Safety Manager -
National Examination Board in Occupational Safety And Health (NEBOSH)
Swiss Federal Commercial Diploma -
Kauffrau EFZ
Core competencies
- Networked & Analytical Thinking: Ability to identify connections, integrate perspectives, and solve complex problems with structured analysis—always with an eye on the bigger picture.
- Organisational & Process Management: Skilled in managing tasks, optimizing workflows, and ensuring efficiency.
- IT & Digital Proficiency: Enthusiastic user of digital tools, systems, and emerging technologies—always keen to explore and apply them to find smart, effective solutions.
- Creativity & Innovation: A problem-solving mindset with a focus on generating new ideas and improvements—often by thinking outside the box and embracing unconventional solutions.
- Communication & Training: Experienced in staff training, user manual creation, and stakeholder engagement.
- Team Collaboration & Leadership: Experienced in working in dynamic group settings and fostering a positive environment.
- Quality & Compliance Management: Expertise in QHSE implementation, audits, and international certification processes.