Marjolaine BENABES
Chargée de relation clients
Vevey
Profil professionnel
Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Vue d'ensemble
12
12
years of professional experience
Expérience
Customer Manager Individual Business
Antaé, filiale du groupe APRIL
Montreux
2022.06 - 2024.06
- Led the business development of the Scorestudies health insurance solution for universities, private schools, institutions, and companies across Switzerland.
- Contributed to increased sales revenue by fostering strong relationships with key customers.
- Handled end-to-end management of both individual and collective client accounts, delivering consistent and high-quality service.
- Designed and implemented customer loyalty strategies to strengthen client retention
- Oversaw the yearly renewals of the Scorestudies product
- Developed internal standard operating procedures (SOPs) and optimized workflow processes to enhance efficiency and client satisfaction
- Managed team of customer service representatives for improved efficiency.
International Medical Network Manager
April International Care France, April group
Paris
2020.06 - 2022.06
- Actively contributed to the development and implementation of the international provider network strategy, aligning with organizational goals.
- Led the establishment of new collaborations with medical and assistance providers—directly and via TPAs—with a strategic focus on North America
- Negotiated and finalized agreements with both new and existing partners to enhance the service offering and provider network quality.
- Conducted analysis of medical cost trends to identify consumption patterns and recommend cost containment measures to ensure the portfolio’s performance.
- Implemented standard operating procedures (SOPs) and coordinated seamless workflows between medical providers, assistance partners, and internal operational teams.
Antaé, an April group subsidiary
Antaé, filiale du groupe APRIL
Montreux
2016.01 - 2019.07
- Developed plans and strategies to promote continuous improvement.
- Administered a portfolio of over900 insured members.
- Managed the 2017/18 and 2019 renewals of the Scorestudies insurance product.
- Led the design and development of a user-friendly, interactive website.
- Contributed to the internal CRM project, streamlining administrative workflows through enhanced automation and data integration.
- Set up and developed a medical provider network of over 700 providers.
- Introduced and oversaw the implementation of a GED system for medical invoices.
- Supervised the team responsible for processing medical invoices, ensuring accuracy, timeliness, and cost control.
- Organized and launched preventive health days for students, in collaboration with school nurses, local health organizations, and insurance/assistance.
Senior Helpline Officer
Allianz Care
Dublin
2012.05 - 2015.06
- Responded to and processed inbound calls and emails within a 24-hour turnaround.Improved team efficiency with regular training sessions.
- Delivered timely information to clients regarding coverage, claims, and policy details
- Assisted the in-house medical team in the coordination of hospital admissions, evacuations, and repatriations, providing logistical and administrative support.
- Played a key role in the improvement and optimization of operational procedures for the French-speaking market, enhancing service efficiency.
- Acted as the dedicated escalation point for complex queries from French and Swiss brokers, ensuring swift resolution and client retention.
Formation
AFA - Examen d'Intermédiaire en Assurances
2025.09 -
Bachelor's Degree (Licence) - English Litterature and Civilization
2001.09 - 2004.09
Compétences
- Relationship Management
- Microsoft Office proficiency
- Multilingual
- Operational improvement
- B2C sales
- Complaint management
- Customer retention strategies
- Negotiation
- Data analysis
Languages
French
Mother Tongue
English
Bilingual
German
Intermediate
Chronologie
Online - AFA, Examen d'Intermédiaire en Assurances
2025.09 -
Customer Manager Individual Business - Antaé, filiale du groupe APRIL
2022.06 - 2024.06
International Medical Network Manager - April International Care France, April group
2020.06 - 2022.06
Antaé, an April group subsidiary - Antaé, filiale du groupe APRIL
2016.01 - 2019.07
Senior Helpline Officer - Allianz Care
2012.05 - 2015.06
Université de Rennes II - Bachelor's Degree (Licence), English Litterature and Civilization
2001.09 - 2004.09