Marjolaine BENABES

Expérience

Antaé, filiale du groupe APRIL

Montreux

06.2022 - 06.2024

Led the business development of the Scorestudies health insurance solution for universities, private schools, institutions, and companies across Switzerland.
Contributed to increased sales revenue by fostering strong relationships with key customers.
Handled end-to-end management of both individual and collective client accounts, delivering consistent and high-quality service.
Designed and implemented customer loyalty strategies to strengthen client retention
Oversaw the yearly renewals of the Scorestudies product
Developed internal standard operating procedures (SOPs) and optimized workflow processes to enhance efficiency and client satisfaction
Managed team of customer service representatives for improved efficiency.

April International Care France, April group

Paris

06.2020 - 06.2022

Actively contributed to the development and implementation of the international provider network strategy, aligning with organizational goals.
Led the establishment of new collaborations with medical and assistance providers—directly and via TPAs—with a strategic focus on North America
Negotiated and finalized agreements with both new and existing partners to enhance the service offering and provider network quality.
Conducted analysis of medical cost trends to identify consumption patterns and recommend cost containment measures to ensure the portfolio’s performance.
Implemented standard operating procedures (SOPs) and coordinated seamless workflows between medical providers, assistance partners, and internal operational teams.

Antaé, filiale du groupe APRIL

Montreux

01.2016 - 07.2019

Developed plans and strategies to promote continuous improvement.
Administered a portfolio of over900 insured members.
Managed the 2017/18 and 2019 renewals of the Scorestudies insurance product.
Led the design and development of a user-friendly, interactive website.
Contributed to the internal CRM project, streamlining administrative workflows through enhanced automation and data integration.
Set up and developed a medical provider network of over 700 providers.
Introduced and oversaw the implementation of a GED system for medical invoices.
Supervised the team responsible for processing medical invoices, ensuring accuracy, timeliness, and cost control.
Organized and launched preventive health days for students, in collaboration with school nurses, local health organizations, and insurance/assistance.

Allianz Care

Dublin

05.2012 - 06.2015

Responded to and processed inbound calls and emails within a 24-hour turnaround.Improved team efficiency with regular training sessions.
Delivered timely information to clients regarding coverage, claims, and policy details
Assisted the in-house medical team in the coordination of hospital admissions, evacuations, and repatriations, providing logistical and administrative support.
Played a key role in the improvement and optimization of operational procedures for the French-speaking market, enhancing service efficiency.
Acted as the dedicated escalation point for complex queries from French and Swiss brokers, ensuring swift resolution and client retention.