Marko Jurcevic
Unterkulm
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Logistics Administrative Clerk
Fiege Logistik (Schweiz) AG
08.2017 - 07.2021
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Coordination of incoming and outgoing goods of customer orders
- Creation of performance measurement statistics as a basis for billing
- Independent preparation of invoices for
storage and transport services - Organisation, planning and implementation of inventories
Education
Federal Certificate of Proficiency - Commercial Apprenticeship
BWZ
Zofingen07.2017
Vocational Baccalaureate - Economics
ZB. Zentrum Bildung
Baden07.2022
Bachelor of Science - Business Information Technology
Fachhochschule Nordwestschweiz FHNW
Brugg-Windisch08.2025
Skills
- Microsoft Office
- Records Management Systems
- Customer Relations and Communications
- Project Schedule Coordination
- Detailed Report Generation
- Operations and Logistics
- Filing Documents
- Administrative Arrangements
- Expense Reports
- Customer Orders
- Business Communication in multiple languages
Certification
- Vocational Baccalaureate Certificate, Canton of Aargau - June, 2022
- DELF B2, France Éducation international, June 2022
- Certificate of Advanced English, Cambridge University Press & Assessment English, March 2022
- Communication and Support, Schweizerisches Rotes Kreuz, March 2020
- Federal Certificate of Proficiency, Canton of Aargau, June 2017
- SIZ User Diploma, SIZ AG, May 2016
Hobbies
- Sport activities (Swimming, Gym, Football)
- Photography
- Learning languages
Languages
Croatian
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Logistics Administrative Clerk
Fiege Logistik (Schweiz) AG
08.2017 - 07.2021
Federal Certificate of Proficiency - Commercial Apprenticeship
BWZ
Vocational Baccalaureate - Economics
ZB. Zentrum Bildung
Bachelor of Science - Business Information Technology
Fachhochschule Nordwestschweiz FHNW
- Vocational Baccalaureate Certificate, Canton of Aargau - June, 2022
- DELF B2, France Éducation international, June 2022
- Certificate of Advanced English, Cambridge University Press & Assessment English, March 2022
- Communication and Support, Schweizerisches Rotes Kreuz, March 2020
- Federal Certificate of Proficiency, Canton of Aargau, June 2017
- SIZ User Diploma, SIZ AG, May 2016
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