Marta Colella
Genève
Summary
Versatile Operations Supervisor adept at tackling routine and complex business challenges with a resourceful and creative approach. Known for drive, dedication, and hard work, with a proven track record of streamlining operations and delivering increased results. Ability to identify areas for improvement and implement effective strategies consistently leads to enhanced efficiency and productivity.
Overview
11
11
years of professional experience
Work History
Operations Specialist
Union Bancaire Privée, Private Bank
09.2021 - Current
- Process & monitoring of Forex, Swap & Money Market invoicing, Netting, Daily reconciliations (GTMatch + GTExchange), Fiduciary deposits treatment, Treasury position & levelling, CLS processings, Support to internal client CCC
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Improved Back Office efficiency by streamlining workflow processes and implementing new software tools.
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
- Assisted in training new hires, sharing knowledge and best practices for successful integration into the team.
Operations Officer
National Bank of Kuwait, Private Bank
09.2017 - 08.2021
- Oversaw liquidity and cash management operations.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Managed ATM servicing tasks such as replenishing funds, troubleshooting issues, and coordinating maintenance support when needed.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Back Office Management Assistant
Banque Du Léman, Retail Bank
01.2014 - 01.2017
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information
- Contributed to risk mitigation efforts through diligent monitoring of financial activities for potential irregularities or fraud indicators.
- Monitored and verified suspicious activity on customer accounts.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
Clients Relationship Management
Banque Du Léman, Retail Bank
04.2014 - 09.2014
- Administrative support to the front office
- Conducted in-depth market research to identify new business opportunities, resulting in stronger client portfolio growth.
- Conducted regular assessments of competitor activities to inform strategic planning efforts.
- Collaborated with cross-functional teams to develop comprehensive strategies for meeting clients'' goals and objectives.
- Built relationships with customers and community to promote long term business growth.
Pr and Events Manager
Norlha-Aide aux populations himalayennes, NGO
01.2014 - 05.2014
- Planning of fundraising events from concept to execution,
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
Education
Financial Advisor -
ISFB
07.2016
Master of Socioeconomic Sciences -
University Of Geneva
09.2014
Summer School of Global Health And Human Rights -
University of Geneva
08.2014
Master exchange program -
York University
01.2014
Bachelor of Multilingual Communication -
University Of Geneva
09.2012
Erasmus Program -
Fachhochschule Köln
09.2011
Skills
- Operational Efficiency
- Planning and coordination
- Risk Mitigation
- Decision-Making
- Process Documentation
- Task Prioritization
- Adaptability and Flexibility
- Effective Communication
- IT skills Avaloq, Atlas, S2i user
- Teamwork and Collaboration
Languages
French
Advanced (C1)
English
Advanced (C1)
German
Upper intermediate (B2)
Timeline
Operations Specialist
Union Bancaire Privée, Private Bank
09.2021 - Current
Operations Officer
National Bank of Kuwait, Private Bank
09.2017 - 08.2021
Clients Relationship Management
Banque Du Léman, Retail Bank
04.2014 - 09.2014
Pr and Events Manager
Norlha-Aide aux populations himalayennes, NGO
01.2014 - 05.2014
Back Office Management Assistant
Banque Du Léman, Retail Bank
01.2014 - 01.2017
Financial Advisor -
ISFB
Master of Socioeconomic Sciences -
University Of Geneva
Summer School of Global Health And Human Rights -
University of Geneva
Master exchange program -
York University
Bachelor of Multilingual Communication -
University Of Geneva
Erasmus Program -
Fachhochschule Köln
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