Maryam Ziaee

• Internship Program in SwiftSafe, Remote for an international company: https://swiftsafe.com.
• Provided training on various topics related to cybersecurity awareness and best practices.
• Performed regular system audits of all network resources to ensure compliance with corporate security policies.
• Worked effectively in team environments to make the workplace more productive.

ICT on-site support employee (internship), Hirslanden AG, Bern

• Installing and maintaining PCs, notebooks
• Implementing installation and configuration specifications
• Receiving and processing and, if necessary, forwarding fault reports and questions to the responsible departments
• Organizing and coordinating hardware relocations
• Collaborating in 1st level on-site support and all user inquiries via ticketing system, telephone, and on-site in the clinics
• Managing loan devices (notebooks, etc.)
• As part of additional tasks, is responsible for:
• Preparation and implementation of life cycle (HW replacement)

• Company Overview: SIEM, Microsoft System Center 2012 www.behinrahkar.com
• SIEM, Microsoft System Center 2012 www.behinrahkar.com

• Company Overview: Firewall, UTM (network security) www.spooler.ir
• Firewall, UTM (network security) www.spooler.ir

• Developed training materials and procedures, or trained users in properly using hardware or software..
• Developed documentation related to IT policies, processes, standards.
• Monitored and responded to support tickets promptly, prioritizing based on urgency and impact.
• Performed troubleshooting to diagnose and resolve complex technical problems.
• Installed operating systems, applications, patches, updates, as needed.
• Evaluated software or hardware to recommend improvements or upgrades.

• Planned, tested and supported high-availability infrastructures.
• Installed and supported hardware and software for desktops, servers, and printers.
• Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
• Researched, recommended, configured, and supported hardware and software for multiple departments.
• Researched new technology trends in order to recommend upgrades or changes in the existing infrastructure.
• Liaised with network team to configure, implement, and administer LAN and WAN components.
• Analyzed network traffic patterns to identify potential problems or areas for improvement.

• Created print materials, such as brochures, flyers, and business cards, from concept to completion.
• Leveraged proficiency in Adobe InDesign, Photoshop, and Illustrator to design email blasts, catalogs, posters, and other promotional materials.