HR professional with over two and a half years of experience in structured and fast-paced consulting environments, with a strong analytical focus and a keen aptitude for business development. Proven ability to analyse KPIs, optimise HR processes and develop new business opportunities. Excellent communication, organizational and negotiation skills. Results-oriented and focused on building strong relationships.
HR Consulting:
• Employee performance evaluation through KPI analysis
• Planning and verification of staffing requirements
• Optimization of HR systems and practices
• Consultancy on employment relations, performance and personnel management
• Support in the development of company policies and procedures
• Employee training on HR issues and internal transparency
• Developed and implemented employee training programs to enhance skills and performance.
Business Development:
• Active customer management and direct sales of company services and products
• Development of new business opportunities and customer acquisition
• Direct customer support for managing issues and/or requests for further information.
• Direct management of commercial negotiations and deals
• Analysis of market data and services to support strategic decisions
• Human resources planning and management
• Analyzed employee data to identify trends and support strategic HR initiatives
• Developed and maintained HR dashboards for reporting purposes
• Production of daily, weekly and monthly reports
• Collection and management of data on certifications, illnesses, leave and holidays
• Preparation of weekly and monthly forecasts
• KPI analysis for performance evaluation
• Economic data analysis
• Onboarding new resources
• Analysis, screening and selection of CVs at an international level, relating to internal profiles from Analyst to Senior Director level, for assignment to global projects.
• Operated delivery vehicles efficiently while adhering to safety regulations and company policies.
• Managed route planning to optimize delivery schedules and reduce transit times
• Communicated effectively with customers to ensure satisfaction and address inquires promptly
• Maintained accurate records deliveries, inventory and vehicle maintenance logs
• Managing the organization and sorting of articles on shelves, containers and displays in accordance with company standards
• Loading and unloading, storing packages and preparing shipments
• Organization activities according to urgency
• Direct contact with suppliers and customers
• Monitoring warehouse stocks and placing necessary orders
Technician skills:
Excel, PowerPoint, Word (Advanced)
Power BI (Advanced)
CRM Systems (Advanced)
Canva (Advanced)
SAP SuccessFactor (Intermediate)
Language skills:
Italian (Native Speaker)
English (Advanced - C1)
French (Basic - A2)
Soft skills:
Problem Solving
Multitasking
Stress Management
Excellent Communication
Planning and Organization
Proactivity and Initiative
Analytical Thinking
Sales and Negotiation
IELTS Certification, issued by The British Council on 24/07/2021