Maximilian Felix Ellmann
.
Göschenen
Summary
With over four years of experience in five-star luxury hospitality across Germany and Switzerland, I currently serve as Front Office Senior Supervisor at The Chedi Andermatt – a Leading Hotel of the World. My focus lies in ensuring smooth daily operations, delivering personalized guest experiences, and mentoring new team members. Known for my calm and attentive approach, I am now excited to bring my passion for excellence to Rosewood Hong Kong as a Front Office Supervisor.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Front Office Senior Supervisor
The Chedi Andermatt
04.2025 - Current
- Support day-to-day front office operations and ensure service consistency across all shifts
- Deliver exceptional service to VIP and high-profile guests, acting as their key contact
- Conduct LQA training and quality checks, resulting in measurable service improvements
- Utilize Revinate insights to proactively resolve recurring guest issues
- Support onboarding and mentoring of new front office team members
Front Office Supervisor
The Chedi Andermatt
04.2023 - 01.2024
- Coordinated team members and ensured operational readiness for each shift
- Trained new hires and enhanced staff performance through feedback and coaching
- Handled guest complaints efficiently and professionally
- Improved check-in and check-out procedures for a more seamless guest experience
Front Office Agent
The Chedi Andermatt
08.2022 - 04.2023
- Delivered high-level guest service during arrivals and departures
- Assisted VIP guests with requests and personalized arrangements
Receptionist
Sport- und Kurhotel Sonnenalp
01.2022 - 08.2022
- Managed guest interactions and coordinated with multiple departments
- Ensured smooth communication between reception and back-of-house teams
- 5
Hotel Management Trainee
Sport- und Kurhotel Sonnenalp
08.2019 - 01.2022
- Completed a full rotation through all hotel departments, gaining comprehensive hospitality knowledge
Education
High School Diploma -
Mittelschule Oberstdorf
Skills
Opera PMS
Oracle Suite 8
Microsoft Office Suite
Hotelkit, Revinate, SaferPay
LQA Standards & VIP Guest Handling
Strong communication and guest-focused mindset
References
Available upon request.
Timeline
Front Office Senior Supervisor
The Chedi Andermatt
04.2025 - Current
Front Office Supervisor
The Chedi Andermatt
04.2023 - 01.2024
Front Office Agent
The Chedi Andermatt
08.2022 - 04.2023
Receptionist
Sport- und Kurhotel Sonnenalp
01.2022 - 08.2022
Hotel Management Trainee
Sport- und Kurhotel Sonnenalp
08.2019 - 01.2022
High School Diploma -
Mittelschule Oberstdorf
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