Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Stanciu-Lloyd

Lausanne

Summary

Risk Management Coordinator with extensive experience in fraud operations and business change management, currently at KPMG in Bucharest. Demonstrates expertise in risk assessment, regulatory compliance, and operational resilience. Proven track record in managing cross-functional deadlines, fostering collaboration, and cultivating robust stakeholder relationships. Skilled in end-to-end change management, embedding success, and complying with regulations. Career goals include advancing risk management strategies to enhance organizational resilience and security, while actively seeking opportunities to collaborate with like-minded professionals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Risk Management Coordinator

KPMG
10.2024 - Current
  • Prepared precise risk assessment documentation, maintaining regulatory compliance, and ensuring operational resilience.
  • Proactively monitored adherence to risk management protocols.
  • Facilitated effective communication and collaboration between departments and key internal stakeholders; managed cross-functional deadlines, and contributed to a positive, solution-oriented work environment.
  • Communicated and clarified risk-related processes to internal team members, ensuring a clear understanding and effective implementation.
  • Analyze scenarios accurately and choose the correct action in line with predefined procedures.
  • Maintained systems for record management and tracking to ensure organisation and timely completion to adhere to deadlines.
  • Prioritized workload to ensure timely completion of projects.
  • Cultivated robust connections with internal stakeholders.

Fraud Operations Team Manager

Lloyds Banking Group
04.2020 - 07.2024
  • Spearheaded team development strategies, setting measurable goals, and enhancing operational performance by 20%.
  • Managed system delivery for 160 colleagues, providing comprehensive training, mitigating risks, and fostering cross-departmental collaboration.
  • Addressed performance and wellbeing concerns promptly, promoting a positive, efficient work environment.
  • Implemented innovative work methods for remote and office-based colleagues, enhancing productivity, and team dynamics.
  • Led one-to-one and group coaching and training sessions. Created materials, communicated expectations, and built a motivating environment for colleagues to enhance team capabilities.
  • Inspired outstanding operational performance by leading by example, managing priorities, and demonstrating expertise.
  • Coordinated team huddles and communicated business changes effectively. Validated information had been understood and embedded to reduce risk to colleagues, customers, and the bank.

Assistant Business Change Manager

Lloyds Banking Group
09.2022 - 07.2023
  • Spearheaded end-to-end change management in a dynamic environment, ensuring seamless delivery and success validation.
  • Pioneered innovative processes to thwart and recover fraudulent fund transfers, significantly enhancing account security.
  • Developed and disseminated comprehensive training materials, fostering a well-informed, proficient workforce.
  • Served as the primary contact for deliverable-related inquiries, ensuring smooth operations and swift problem resolution.
  • Successfully met project deadlines by forging strategic partnerships with key stakeholders across functions.
  • Generated progressive proposals for fraud prevention and recovery within plastics, demonstrating creative thinking and initiative.
  • Regularly provided stakeholders with project status reports, fostering strong cross-departmental relationships.
  • Achieved project objectives by proactively monitoring progress, identifying potential bottlenecks, and implementing risk mitigation strategies.

Debit and Credit Card Fraud and Disputes Advisor

Lloyds Banking Group
11.2018 - 04.2020
  • Led comprehensive investigations into fraudulent debit card claims, ensuring adherence to FCA regulations.
  • Evaluated suspicious transactions, employing preventive measures to mitigate potential losses.
  • Cultivated strong relationships with customers, addressing vulnerabilities, and financial difficulties.
  • Adhered to AML rules, mitigated risks associated with sanction breaches, and fraud.
  • Spearheaded the Risk Champion role, providing crew-wide alerts of fraud trends, compliance updates, and other relevant information.
  • Coached new colleagues, improving average efficiency by 200 seconds.

Customer Service Operator

Lloyds Banking Group
05.2018 - 11.2018
  • Assisted customers with product-related questions, feedback and complaints.
  • Addressed customer service enquires quickly and accurately.

Education

High School Diploma -

Cowley International College
St. Helens, UK.
05-2017

Skills

  • Effective written, and verbal communication skills
  • End-to-end change management
  • Embedding and validating success
  • Understanding of key customer needs, and requirements
  • Developing and integrating new processes
  • Managing and partnering with key stakeholders
  • Complying with policy, procedure, and regulations

Certification

International Compliance Association (ICA) Advanced Certificate in Anti Money Laundering with Distinction.

Timeline

Risk Management Coordinator

KPMG
10.2024 - Current

Assistant Business Change Manager

Lloyds Banking Group
09.2022 - 07.2023

Fraud Operations Team Manager

Lloyds Banking Group
04.2020 - 07.2024

Debit and Credit Card Fraud and Disputes Advisor

Lloyds Banking Group
11.2018 - 04.2020

Customer Service Operator

Lloyds Banking Group
05.2018 - 11.2018

High School Diploma -

Cowley International College

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Megan Stanciu-Lloyd