Melania Giannini
St. Moritz,GR
Summary
Graduated in Art History from the University of Leeds (United Kingdom), I have gained experience in various sectors, primarily in hospitality. Cheerful and friendly, I quickly adapt to new work environments and efficiently take on new tasks. Warm and outgoing, I excel in interpersonal communication. Besides Italian, I speak, write, and understand English, German, Spanish and Portuguese.
Mature, dynamic, detail-oriented, and skilled in multitasking, I work effectively under pressure both independently and as part of a team, demonstrating professionalism by proactively handling stressful situations with perseverance and awareness of my role.
Currently seeking a receptionist position where I can apply my strong customer service background and administrative skills to contribute to a welcoming and efficient front-office environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chef De Rang
Hotel San Gian
12.2024 - Current
- Responsible for table service during breakfast and dinner shifts in a luxury hotel. Delivered high-quality service to an international clientele, managing personalized guest requests with professionalism and attention to detail. Worked closely with the front-of-house team to ensure a seamless dining experience.
Barista and Bartender
Borgo Giusto Tuscany
05.2024 - 11.2024
- Acquired experience as a barista, efficiently preparing coffee orders during morning shifts, and as a bartender during afternoon and evening shifts, crafting cocktails and overseeing open bars at events including weddings and corporate retreats.
Second Mâitre
Renaissance Tuscany Il Ciocco Resort & Spa (Marriott Hotel)
04.2023 - 10.2023
- Effectively managed the entire restaurant staff, ensuring high standards of service and operational efficiency, while specializing in guest relations. Additionally, supervised stock orders and managed all aspects of payment transactions to maintain accurate financial records.
Receptionist Thermal Centre
Terme Bagno Bernabò
01.2023 - 04.2023
- Performed both front and back office duties, including direct client interaction as well as managing secretarial and accounting responsibilities.
Restaurant Hostess
Renaissance Tuscany Il Ciocco Resort & Spa (Marriott Hotel)
05.2022 - 10.2022
- Warmly welcomed clients upon arrival and assisted the maître with coordinating service operations. Provided support to the floor staff to maintain efficient workflow and uphold high standards of guest satisfaction.
Head Waitress
Vesuvius Pizzeria
11.2021 - 05.2022
- Provided leadership and supervision to waitstaff, ensuring the smooth and efficient execution of service operations. Maintained high standards of customer relations by promptly addressing guest needs and fostering a welcoming and professional dining atmosphere. Coordinated communication between front-of-house team members to optimize workflow and enhance overall guest satisfaction.
Unarmed Security Officer
Rondaservice S.r.l
05.2021 - 10.2021
- Monitored the proper implementation of safety regulations throughout the facility and ensured compliance with COVID-19 anti-contagion protocols.
Waitress
Napoli nel Cuore
01.2019 - 12.2019
- Gained valuable experience over the course of one year as a waitress while pursuing university studies.
Retail Employee
Christmas Market
11.2018 - 12.2019
- Completed two consecutive years of hands-on experience in a customer-facing role at the local Christmas market in Leeds, delivering excellent service and engaging directly with a diverse clientele.
Education
Bachelor of Arts - History of Art
University of Leeds
Leeds, United Kingdom07-2022
Skills
- Customer service management and effective client communication
- Cash handling, payment processing, and use of POS systems
- Beverage preparation and service
- Order, stock management, and event organization
- Problem-solving and negotiation skills
- Teamwork, leadership, and staff management
- Flexibility, adaptability, and stress management
- Attention to detail and excellent memory
- Ability to work under pressure
- Autonomy, initiative, and time management
Certification
- Category B driver’s license
- First aid course
Languages
Italian - Native language
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Advanced (C1)
French
Beginner (A1)
Timeline
Chef De Rang
Hotel San Gian
12.2024 - Current
Barista and Bartender
Borgo Giusto Tuscany
05.2024 - 11.2024
Second Mâitre
Renaissance Tuscany Il Ciocco Resort & Spa (Marriott Hotel)
04.2023 - 10.2023
Receptionist Thermal Centre
Terme Bagno Bernabò
01.2023 - 04.2023
Restaurant Hostess
Renaissance Tuscany Il Ciocco Resort & Spa (Marriott Hotel)
05.2022 - 10.2022
Head Waitress
Vesuvius Pizzeria
11.2021 - 05.2022
Unarmed Security Officer
Rondaservice S.r.l
05.2021 - 10.2021
Waitress
Napoli nel Cuore
01.2019 - 12.2019
Retail Employee
Christmas Market
11.2018 - 12.2019
Bachelor of Arts - History of Art
University of Leeds
References
Lorenzo, Magri, Maitre, +39 3299068321, Renaissance Tuscany Il Ciocco Resort & Spa
Personal Details
Nationality: Italian
Date of Birth: 18/08/1999
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