Michael Elyes

Dear Sir/Madam,

I currently serve as a Cybersecurity Consultant at Infoguard AG. My daily responsibilities encompass a range of critical cybersecurity operations. These include incident response activities like
crafting containment and eradication documents for our client companies, which allows me to apply my problem-solving skills to real-time security threats. I am also tasked with creating realistic phishing scenarios and dispatching phishing emails. The results of these activities are meticulously analyzed, and comprehensive reports are produced. These insights are then discussed in detail with our clients, ensuring their understanding and preparedness for potential future cyber threats. Furthermore, I guide our clients in identifying appropriate e-learning resources to bolster their knowledge in cybersecurity. At times, I also undertake the creation of custom e-learning materials, should the clients' needs call for it.

• Providing 3rd level support: As a key member of the support team, I have successfully developed and implemented solutions for complex, recurring problems, significantly enhancing the efficiency of our IT infrastructure. My diligent documentation and knowledge sharing have streamlined our support process, ensuring that employees receive timely and effective assistance. Furthermore, my commitment to training lower-level support staff has elevated their skills and understanding of our IT systems, resulting in a marked improvement in the quality of our support services.
• Java developer: As a Java developer, I've enhanced the online onboarding platform by creating new features and resolving bugs. My expertise in Java and problem-solving skills have ensured a seamless onboarding experience for our users. Through collaboration with cross-functional teams, I've continuously improved the platform's performance and user satisfaction.
• UI/UX developer: As a UI/UX developer for Credit Suisse's online banking platform as well as online onboarding plattform, I have designed user friendly interfaces that significantly enhance user experience. My designs, rooted in a deep understanding of user needs, ensure clients can manage their finances with ease. Through collaboration with cross-functional teams, I've incorporated valuable feedback, improving the platform's functionality and user satisfaction.