Michel GOLAY
Confignon
Summary
Dynamic individual with hands-on experience in Particle Counting & Characterization with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Staff Global Trainer
Beckman Coulter (VD)
11.2022
- Conduct global trainings on Particle Counting and Particle Characterization units
- Conduct customer trainings for Particle Counting
- Assist customers with SOP Optimization on Liquid Particle Counting ensuring that their practices match the HIAC 9703+ specifications to yield best results for their samples
- Field assistance (FMS, Escalations, Channel Partner support and training)
- Hybrid assistance with Tech support and Hotline for Particle Counting and Particle Characterization
- Assisting our EMEAI sales teams to achieve their sales targets by bringing in extensive technical knowledge on Particle Counting and Particle Characterization units
- Assisting in brain storming calls with BU to ensure we capture key features from customers for our units.
Staff Tech Support Specialist
Beckman Coulter (VD)
09.2017 - 11.2022
- Assigned as Team lead for PCC & PC within EU Tech Support group managing 3 members
- Conduct technical service trainings on PCC + PC product lines
- Conduct in depth – revenue generating customer trainings for PCC + PC product lines
- Developing leading edge Virtual Reality trainings for our global service trainings
- Transfer of Knowledge to new associates in team via cross training / field experience (conducted in the field and in Nyon, Switzerland)
- Driving DBS for growth via D+I for Development
- Running and assisting regular service based PSP’s called out from our weekly QDIP findings and team observed problems
- Managed EU based kaizen’s for our services teams.
Senior Tech Support Specialist
Beckman Coulter (VD)
01.2014 - 09.2017
- Danaher Group internal transfer from Hach Lange (Vesenaz, Switzerland) to Beckman Coulter (Nyon, Switzerland) to consolidate the Life Science portion to the core business
- Supply in depth technical support to our agents and valued customers
- Conduct in depth product trainings to both sales force, field service engineers and customers (in-house or on site)
- Assist in diagnosing complex application issues with customers, supply solutions to their daily applications
- Drive market opportunities obtained in the field to the local sales team and sales management
- Provide technical field assistance to our agents and offices (calibrations, repairs, replacements)
- Write technical documentation to support our field service engineers and agents on technical issues and solutions
- Conduct and deploy training on Danaher Business System (Certified TFTI-ACP and PSP-CP)
- Efficiently bring to successful closure of open customer and distributor escalations
- Managing DM boards for aging escalations / Implementation of PSP and investigations, countermeasures to ensure streamline of business needs.
Technical Support Engineer
Orbisphere, Hach Ultra Analytics, Hach Lange (GE)
12.1999 - 12.2013
- Supply worldwide technical support to complete product range as well as Administration of Global Customer Say’s complaints
- Management of demo equipment to worldwide offices and representatives
- Field service support and training (in-house or on site)
- Editor and writer of the corporate Newsletter
- Editor and writer for technical updates and technical notes as well as application notes
- Technical review of orders and standard offers
- Assist representatives in strategic sales enquiries
- Collaboration with R&D and methods dept
- To ensure that bill of materials are updated per technical specifications
- Manage technical database for in-house and subsidiary use.
Field Service Technician
BOBST SA (VD)
02.1998 - 11.1999
- Worldwide field service for cardboard die cutting and packaging machinery.
Education
Bachelor of Science - Mechanical Engineering
CEPTA (Mecahnical Engineer School)
Geneva, Switzerland06.1997
High School Diploma -
Don Antonio Lugo
Chino, California06.1991
Skills
- E-learning development
- Multilingualism
- Training delivery
- Cultural Sensitivity
- Global Mindset
- Coaching and Mentoring
- Subject matter expertise
- Product Demonstrations
- Instructional Techniques
- Teamwork and Collaboration
- Problem-Solving
- Effective Communication
- Technical training
- Training facilitation
Personal Information
- Age: 52
- Date of Birth: 09/29/1972
- Nationality: Swiss / American
- Marital Status: Married, 3 children
Professional job experiences
- Staff Global Trainer, Beckman Coulter (VD) Life Science EMEAI (Danaher Corp), 11/01/2022 to present day
- Staff Tech Support Specialist, Beckman Coulter (VD) Life Science EMEAI (Danaher Corp), 10/01/2017 to 11/01/2022
- Senior Tech Support Specialist, Beckman Coulter (VD) Life Science EMEAI (Danaher Corp), 01/01/2014 to 09/01/2017
- Technical Support Engineer, Hach Lange (GE) (Danaher Corp), 01/01/2008 to 12/31/2013
- Technical Support Engineer, Hach Ultra Analytics (GE) (Danaher Corp), 01/01/2002 - 01/01/2008
- Technical Support Engineer, Orbisphere Laboratories (GE) (Danaher Corp), 01/12/1999 - 01/01/2002
- Field Service Technician, BOBST SA (VD), 02/01/1998 to 11/31/1999
After school job experience
Ticket Agent, Geneva Coach Station (GE), 12/01/1994 to 01/01/1998
Ticket Agent, customer relations and trip organizations
Knowledge
Word, Excel, Outlook, SharePoint, PowerPoint, SFDC, AWS, Oracle, MS Teams
Schooling and diplomas
- CEPTA, Geneva, Switzerland, 1995, 1997, Technical degree in Mechanical Engineering (BSc)
- CEPTA, Geneva, Switzerland, 1991, 1995, Mechanical Engineering diploma (CFC)
- Don Lugo High School, Chino California USA, 1987, 1991, High School Diploma
Complementaryinformation - Hobbies
Photography, fishing, travel, and car mechanic maintenance.
Certification
Techniques for Training Instructors (ACT)
Problem Solving Process (CT)
Air Particle Counting
Liquid Particle Counting
Oil Particle Counting
Cell Viability
Particle Characterization
Photography, fishing, travel
- Passionate about capturing moments with digital photography. Trying to capture that unique "Once in a lifetime" picture.
- Fishing both fresh water and bluewater for the sport of catch and release.
- Travelling on free time to discover cultures, places and foods around the world.
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Availability
According to local laws
Timeline
Staff Global Trainer
Beckman Coulter (VD)
11.2022
Staff Tech Support Specialist
Beckman Coulter (VD)
09.2017 - 11.2022
Senior Tech Support Specialist
Beckman Coulter (VD)
01.2014 - 09.2017
Technical Support Engineer
Orbisphere, Hach Ultra Analytics, Hach Lange (GE)
12.1999 - 12.2013
Field Service Technician
BOBST SA (VD)
02.1998 - 11.1999
Bachelor of Science - Mechanical Engineering
CEPTA (Mecahnical Engineer School)
High School Diploma -
Don Antonio Lugo
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