Michela Mastrogiacomo
Dietlikon
Summary
Motivated professional skillful in performing key administrative tasks such as research, accounting functions and data analysis. Capable of managing project and collaborating with teams. Committed to continuous improvement and learning to contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Customer Care B2B & Back Office Fleet Admin.
Astara Mobility Switzerland AG
Dietlikon
12.2023 - Current
- Daily billing process and month-end management with SAP
- Provided administrative support to the back office team by organizing and maintaining files, data entry and generating reports.
- Researched discrepancies in financial records and reports as needed.
- Coordinated with other departments regarding back office operations.
- Developed strategies for improving operational efficiency within the department.
- Assisted organizational efforts by filing, entering data and answering phones.
- Monitored office services mailbox for business support needs and requests.
- Reviewed and approved vendor invoices.
- Data preparation, analysis, and reporting of monthly closings (SAP, Salesforce, Excel).
- Customer Care for B2B customers
Reception & Office Management Assistant
Astara Mobility Switzerland AG
Dietlikon
01.2023 - 12.2023
- Answered and directed incoming calls from customers, vendors, and other third parties.
- Organized and maintained filing systems for documents such as invoices, contracts, and reports.
- Greeted visitors in a professional manner and provided assistance when needed.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Assisted with special projects related to administrative tasks including data entry, research, mailings.
- Provided support to staff members by scheduling meetings, preparing agendas, taking notes during meetings, and following up on action items discussed in meetings.
- Managed calendar of events for department heads including scheduling appointments, travel arrangements, conference calls.
- Planned corporate events including booking venues, ordering catering services, arranging transportation needs.
- Managed daily office operations and maintained a clean and efficient workspace.
- Facilitated communication within the office and with external partners.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
Marketing E Sampling Administrator
Givaudan Schweiz Ag
Volketswil
07.2019 - 12.2022
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Handled sample requests on a daily basis.
- Oversaw stock levels for marketing materials and resources.
- Executed precise shipment tracking.
- Maintained clear communication with partners.
- Coordinated seamless communication across local and global teams.
- Handled stock assessments through combined physical checks and IT tools.
- Managed international shipment logistics (SAP).
- Organized and executed events.
- Provided general administrative support to staff members.
Reservation & Hotel Manager
Residence Mutschellen
Zürich
09.2013 - 10.2018
- Directed autonomous administration of entire Aparthotel.
- Optimized reservation handling procedures.
- Coordinated activities for optimal control.
- Managed pricing and sales for offers.
- Handled booking.com account and managed corresponding software.
- Executed routine invoicing and end-of-month procedures.
- Executed administrative responsibilities.
Marketing & Sales Assistant
Nuova Trulli SA
Zürich
11.2015 - 05.2017
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Answered incoming telephone calls to provide store, products and services information.
- Customer Care.
Buyer Assistant/ Quality & Sales Manager Assistant
Scapa Italia S.p.A.
04.2011 - 02.2013
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Monitored inventory levels to ensure availability of products for customers.
- Researched potential new suppliers in order to find the best value for goods and services.
- Analyzed market trends and competitor data to identify opportunities for cost savings.
- Used filing systems to improve document management and organization.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Provided administrative support to senior management team.
- Assisted in the preparation of reports, presentations and correspondence.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
Master of Arts - Digital Communications And Multimedia
Università Degli Studi Di Pavia
Italy01.2011
Master of Arts - Environmental Tourism
Università Degli Studi Di Pisa
Italy01.2008
Bachelor of Arts - International & Multimedia Communication
Università Degli Studi Di Pavia
Italy01.2006
High School Diploma -
Istituto A. Cairoli
Pavia, Italy01.2003
Skills
- Billing support
- Proofreading documents
- Mail coordination
- Workflow Management
- Customer Service
- Problem-solving abilities
- Supply Management
- Project Coordination
- Filing and data archiving
- Travel Arrangements
- Teamwork and Collaboration
- Microsoft Office
- SAP Experience
- Organizational Skills
- Flexible and Adaptable
References
Available upon request
Personal Information
- Date of Birth: 11/29/84
- Nationality: Italian
- Marital Status: married / 1 child
Languages
Italian
First Language
English
Advanced (C1)
C1
German
Advanced (C1)
C1
Spanish
Proficient (C2)
C2
French
Intermediate (B1)
B1
Timeline
Customer Care B2B & Back Office Fleet Admin.
Astara Mobility Switzerland AG
12.2023 - Current
Reception & Office Management Assistant
Astara Mobility Switzerland AG
01.2023 - 12.2023
Marketing E Sampling Administrator
Givaudan Schweiz Ag
07.2019 - 12.2022
Marketing & Sales Assistant
Nuova Trulli SA
11.2015 - 05.2017
Reservation & Hotel Manager
Residence Mutschellen
09.2013 - 10.2018
Buyer Assistant/ Quality & Sales Manager Assistant
Scapa Italia S.p.A.
04.2011 - 02.2013
Master of Arts - Digital Communications And Multimedia
Università Degli Studi Di Pavia
Master of Arts - Environmental Tourism
Università Degli Studi Di Pisa
Bachelor of Arts - International & Multimedia Communication
Università Degli Studi Di Pavia
High School Diploma -
Istituto A. Cairoli
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