Michelle Hamilton Burkhard

Retirement and Survivor Insurance and Family Allowances

• Organization and administration of the Retirement and Survivor Insurance (AHV).

(payment of minimum contribution bills, individual account statements and control of payroll accounting, administration, arranging credit applications, booking incoming payments and salary statements).

• Setting up and organizing the family allowances area (preparing applications, controlling the entitlement certificates, and booking entitlement payments).
• Contact with authorities (AHV branch offices and compensation funds).
• Increased client satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
• Cooperation with social workers.
• Clarifying general and problematic matters.

Accounting

• Supporting the accounts payable department (case management systems KiSS4, KiSS5 and NFAM).
• Generating Invoices for clients and incoming payments.
• Making payments to clients and third-party organizations.
• Clarifying matters regarding incoming and outgoing payments.

Reception

• Managing of incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Supporting with cash payments at the reception.
• Sorting and distributing of mail.
• Assisting by defusing problematic situations.

General Administration

• Creation of information sheets and co-design of processes.
• Enhance team productivity with thorough training sessions for new employees, resulting in seamless integration into the workforce.
• Managing filing system, entering data and completing other clerical tasks.
• English to German translation between clients and internal parties.

Retirement and Survivor Insurance and Family allowance insurance

• Retirement and Survivor Insurance – (AHV)

(paid of minimum contribution bills, individual account statements and control of payroll accounting, administration, arranging credit applications, booking incoming payments and salary statements).

• Prepared applications and controlled the entitlement certificates in family allowances area.
• Contacted clients in the form of clarifications around retirement and survivor insurance and family allowances areas.
• Maintained Retirement and survivors' insurance Controlling lists and Systems.
• Contacted authorities (AHV branch offices and compensation funds)
• Contacted clients in the form of clarifications around retirement and survivor insurance and family allowances areas.
• Cooperated with social workers in retirement and survivor insurance and family allowances areas.
• Clarified general and problematic matters
• Coordinated incoming payments with the Accounting Department.

Family reunification

• Prepared documentation to the International Organization of Migration for client travel arrangements.
• Communicated with the International Organization for Migration through Telecom and Correspondence.

General Administration

• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
• Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
• Translated documentation from German to English.

Reception

• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

Archiving

• Managed archiving of client files and created archiving lists.

Mutation work

• Managed organizational chart, created name badges, information packages and prepared work trays.

• Company Overview: Abteilung Administration
• Individuelle administrative Unterstützung der Sozialarbeitenden
• Bereitstellung von Unterlagen, Statistiken und Controllingdaten
• Erledigung der Korrespondenz, des Postein- und ausgangs sowie von Poolaufträgen
• Bersetzung von Briefen aus dem Deutschen ins Englische
• Spezialgebieten AHV-Mindestbeiträge Nichterwerbstätige
• Registrierung und Abmeldung von inaktiven Kunden
• Verarbeitung der AHV-Jahresrechnungen
• Kontrolle der einzelnen Kontoauszüge
• Kontrolle der monatlichen Lohnabrechnungen und Jahreslohnausweise
• Führung der AHV-Controlling Liste für Nichterwerbstätige
• Abwicklung der Korrespondenz mit Klienten, Behörden und Zweigstellen
• Archivierung
• Verantwortlich für die Archivierung von Klienten Akten und die Erstellung der Archivierungsliste mit der Software KiSS 5
• Mutationsarbeiten
• Bereitstellung und Verwaltung des Organigramms
• Erstellung der Namensschilder, Informationspakete und Arbeitsfächer
• Korrespondenz mit der IT-Abteilung bei E-Mail-installationen
• Bewirtschaftung des Fachgebietes Familienzulagen
• Bearbeiten der Gesuche für Familienzulagen von nichterwerbtätigen
• Prüfung des Anspruches auf Familienzulagen im Rahmen der Subsidiarität
• Kontrolle des Einganges der gesprochenen Familienzulagen
• Koordinierung der Zahlungseingänge mit der Buchhaltung
• Dossier Kontrolle bei Phasenwechsel
• Bestellung von Dokumenten und Kontoauszügen zur Dossier Kontrolle bei Klienten
• Kontrolle der eingegangenen Dokumente
• Vorbereitung und Versand von Mahnungen für fehlende Unterlagen
• Verwalten der Liste der Phasenänderungen für die Dossier Kontrolle
• Familiennachzug
• Vorbereitung der Unterlagen für die Reisevorbereitungen
• Schriftliche Korrespondenz und Telekommunikation mit der Internationalen Organisation für Migration
• Empfang
• Schalter und Telefondienst
• Abteilung Administration

Finance and Central Services Group

• Sorted and distributed daily mail.
• Processed medical bills and health insurance receipts.
• Controlled debit notes and recorded new accounts.
• Handled the filing of operating and securities accounts.
• Prepared client asset reports and account statements.
• Prepared and delivered client files for auditing purposes by the Child and Adult Protection Authorities (KESB).
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Ensured that cliental was welcomed and gave a positive first impression.
• Referred clients/visitors timely to the correct person.
• Planned the reception worker weekly timetables accordingly.
• Distributed mail to the relevant individual departments.
• Processed health insurance invoices.
• Assured that the cafeteria infrastructure was always tidy and cleaned.
• Managed the coffee cash register and looked after the general keys.
• Handled general office work and ordered company office supplies.

• Cleaned and assisted with Household chores
• Coordinated chores independently

- Prepared import and export documentation

- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

- Planned and over saw Team Meetings

- Collaborated with multiple departments to develop integrated logistics solutions that supported business objectives.

- Reduced transportation costs through strategic route planning and carrier negotiations.

- Enhanced customer satisfaction levels through proactive communication and swift issue resolution.

- Ensured timely delivery of products with effective coordination between suppliers, carriers, and customers.

Personal Assistant Duties

• Managed incoming and outgoing calls professionally, directing callers to the Technical Director or taking detailed messages when necessary.
• Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Logistics

• Prepared import and export documentation.
• Coordinated shipments and stock controls with the Sales and Stores Department.
• Organized custom clearances.
• Reduced transportation costs through strategic route planning and carrier negotiations.

Reception

- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.

- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Kept reception area tidy and clean.

Logistics

- Prepared export documentation.

• Customer and telephone service
  Preparing export documents and sending them to customs
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.

Customer and telephone service

Preparing export documents and sending them to customs

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Responded to inquiries from callers seeking information.

Resolved customer problems and complaints.

Kept reception area clean and neat to give visitors p