Mikulas Srb
Zurich
Summary
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
8
8
years of professional experience
Work History
Waiter
Hoschgass Gastro AG
Zurich
10.2021 - Current
- Provided friendly and efficient service to guests, ensuring an exceptional dining experience and receiving positive customer feedback.
- Accurately took orders, communicated dietary restrictions to kitchen staff, and delivered food in a timely manner.
- Processed payments and maintained cash drawers, balancing daily sales with 100% accuracy.
- Worked closely with team members to manage a busy dining environment, reducing wait times, and optimizing seating arrangements.
- Handled customer complaints professionally, resolving issues to ensure customer satisfaction.
- Assisted in training new team members, fostering a positive work environment, and improving team performance.
Sales Associate
Forever 21
Prague
04.2019 - 01.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
Waiter
Vienna House Andel's Prague
Prague
01.2017 - 01.2019
- Provided exceptional food and beverage services to guests in a fast-paced restaurant environment
- Took orders accurately and efficiently, ensuring guests' preferences and dietary requirements were met
- Delivered orders promptly and courteously, maintaining a high level of professionalism and guest satisfaction
- Collaborated effectively with kitchen staff to coordinate food preparation and ensure timely delivery of orders
- Handled payments and transactions accurately, adhering to established cash handling procedures
- Demonstrated strong communication skills and attention to detail in all interactions with guests and colleagues
Education
High School Diploma -
ArtEcon
Prague, Czechia06-2020
Skills
- Fast learner
- Team worker
- Adaptability
- Innovative Thinking
- Networking skills
- Menu item recommendation
- Liquor, wine, and food service
- Positive and professional
- Office Administration
- Meeting Support
- Administrative Support
- Calm Demeanor
- Expert in office 360 software
- Email correspondence
- Computer Skills
Languages
Czech
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Affiliations
- Hiking
- Traveling
- Cooking/Baking
Websites
Timeline
Waiter
Hoschgass Gastro AG
10.2021 - Current
Sales Associate
Forever 21
04.2019 - 01.2020
Waiter
Vienna House Andel's Prague
01.2017 - 01.2019
High School Diploma -
ArtEcon
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