Milena Kotay Cappadona
Biel/Bienne,CH
Summary
As a versatile, four-language professional, I have over 30 years’ experience in a variety of settings, where I have developed an agile, people-focused and solution-oriented approach. My career has enabled me to work effectively in a wide range of contexts, including as a freelancer managing an organisation, thereby strengthening my skills in management, customer relations and decision-making.
Currently pursuing an Executive MBA in Management and Leadership, I am applying my knowledge with a strategic outlook focused on innovation, change management, and the development of responsible leadership. I place great value on human qualities such as resilience, adaptability, and commitment — qualities that I consider essential for driving transformation and cultivating strong, high‑performing teams.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Head of Biel Secretariat
Universitäre Psychiatrische Dienste Bern (UPD) KJP
Biel/Bienne
2024.09 - Current
- As head of the SPU/KJP secretariat in Biel, I oversee and
coordinate an administrative team comprising two
staff members; - Established an operational structure for the secretariat,
enabling smooth, efficient management tailored to the needs of
the department; - Creation of a functional and efficient structure;
- Development of assertive and supportive leadership;
- Improvement of internal organisation;
- Enhancement of the quality of the administrative service.
Medical secretary
PZM Psychiatriezentrum Münsigen AG - Biel/Bienne
Biel
2022.02 - 2024.08
- Triage, admissions and coordination of examinations at the Spital Zentrum Biel/Bienne;
- Processing and checking of medical reports;
- Inter-departmental coordination;
- Management of records, checking of invoices and expense claims;
- Yoga classes.
Customer advisor
Sanitas
Bern
2021.05 - 2022.01
- Customer advice and sales (French, Italian, German, English): product recommendations and upselling;
- Correspondence and coordination with policyholders, service providers and authorities.
Education
Diploma - Languages & Secretariat
HE-Arc
Neuchâtel, Switzerland 1989.07 - 1992.07
Certificate - HR
BFB
Bienne, Switzerland 2015.01 - 2015.08
Business Creation - Phase I & II
OTP
Geneva, Switzerland 2004.08 - 2004.09
Skills
- Leadership, Intergenerational management and administration of secretarial functions
- Structuring and optimisation of processes (admissions, reports,
archives) - Change management and continuous improvement
- Multilingual coordination (FR/IT/DE/EN)
- Patient/client relations
- Document drafting, translation and review / compliance
- Organising diaries, meetings and events (in-person/virtual)
- Initative, mediation and emotional intelligence
Languages
French
Native
Italian
Native
English
Proficient (C2)
German
Proficient (C2)
Spanish
Elementary
Timeline
Head of Biel Secretariat
Universitäre Psychiatrische Dienste Bern (UPD) KJP
2024.09 - Current
Medical secretary
PZM Psychiatriezentrum Münsigen AG - Biel/Bienne
2022.02 - 2024.08
Customer advisor
Sanitas
2021.05 - 2022.01
Certificate - HR
BFB
2015.01 - 2015.08
Business Creation - Phase I & II
OTP
2004.08 - 2004.09
Diploma - Languages & Secretariat
HE-Arc
1989.07 - 1992.07