Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager
SIX Digital Exchange (Swiss Stock Exchange)
Zurich
01.2023 - Current
Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
Developed project plans, identified risks, set objectives and monitored progress towards completion.
Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
Head of IT Operations
SIX Digital Exchange (Swiss Stock Exchange)
Zurich
01.2022 - 12.2022
Infrastructure Management, Incident and Problem Management, Security and Compliance, Business Continuity and Disaster recovery, Capacity Planning, Stakeholder management, IT Governance.
Promoted high customer satisfaction by resolving problems with knowledgeable and professional service.
Head of Release Management
ING
Paris
04.2020 - 03.2022
Planning, scheduling and coordinating a Digital Platform software releases through the SDLC.
Identified areas of improvements and optimizations in existing processes to reduce the time-to-market.
Managed risks and resolved issues that affects release scope, schedule and quality.
Project Manager
Allianz Technology
Paris
01.2018 - 03.2020
Steer the progressive rollout of a Global Insurance Platform to several group entities in the African continent
Steer the decommissioning of various legacy systems
IT Service Delivery Manager
Allianz
Paris
09.2014 - 12.2018
Demonstrated leadership by making improvements to work processes and helping to train others.
Maintained schedule of class assignments to meet deadlines.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Prioritized and organized tasks to efficiently accomplish service goals.
Education
Master Degree of Embedded Systems Software Engineering -
UHA
09-2011
Engineering Degree in Computer Sciences & Network Infrastructure -
ENSISA
09-2010
Skills
Program Management / Leadership
IT Operations Management
Scheduling and Planning of complex projects
Performance Monitoring of
Cross-Functional Teams Leadership
IT Risk Management
Engineering Management
IT Service Delivery Management
Software Release and Rollout Management
Quality Assurance Management
Strategic Planning
Stakeholder Management
Critical Thinking
Certification
Service Delivery Manager; ORSYS (12 months)
Personal Information
Title: Head of IT Operations
Date of Birth: 09/22/86
Nationality: French
Languages
Arabic : Native
English : Fluent
French : Fluent
German : A2
Timeline
Program Manager
SIX Digital Exchange (Swiss Stock Exchange)
01.2023 - Current
Head of IT Operations
SIX Digital Exchange (Swiss Stock Exchange)
01.2022 - 12.2022
Head of Release Management
ING
04.2020 - 03.2022
Project Manager
Allianz Technology
01.2018 - 03.2020
IT Service Delivery Manager
Allianz
09.2014 - 12.2018
Master Degree of Embedded Systems Software Engineering -
UHA
Engineering Degree in Computer Sciences & Network Infrastructure -
ENSISA
Service Delivery Manager; ORSYS (12 months)
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