Monique Veldhuis
Blonay-St. Légier
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Purchase - Customer Care Assistant
Group 2000 Nederland B.V. AND Parker Hannifin Almelo
01.1990 - 01.2003
- Assisted in requisition of raw materials for manufacturing based on market trends and planned manufacturing needs.
- Communicated with vendors and distributors to negotiate prices and purchase contracts.
- Conducted quality assurance prior to delivery of product to meet or exceed consumer expectations.
- Communicated with materials suppliers to negotiate future orders and manage JIT delivery for manufacture.
- Corresponded with sales department to achieve proper order, resupply, shipment and delivery of products.
- Updated purchase records and CRM database to capture correct information and details such as model numbers, warranty expirations and customer details.
- Analyzed annual and quarterly stock levels to schedule resupply of [Type] materials and components from vendors.
- Maintained complete documentation and records of all purchasing activities.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
- Monitored incoming orders and tracked progress to meet deadlines.
- Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Processed purchase orders and invoices in accordance with company procedures.
- Procured goods and services from range of vendors, negotiating pricing and contract terms.
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Worked with departments to find new and better items to fulfill diverse needs.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Collaborated with internal departments to identify and manage demand for material and services.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
Education
GED -
NEVI I
Arnhem, The Netherlands01.1994
GED -
M.E.A.O.
Almelo, The Netherlands08.1988
Skills
- Customer Needs Assessments
- Product Procurement
- Customer Care
- Creating Purchase Orders
- Project Requirements
- Vendor Relationship Development
- Optimal Inventory Levels
- Pricing Understanding
- Comparing Quotations
- Authorize Payments
- Inventory Control Processes
- Document Organization
- Negotiating Material Prices
Languages
Dutch
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Elementary (A2)
French
Elementary (A2)
Timeline
Purchase - Customer Care Assistant
Group 2000 Nederland B.V. AND Parker Hannifin Almelo
01.1990 - 01.2003
GED -
NEVI I
GED -
M.E.A.O.
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