Nanni Kohns
Eglisau
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
16
16
years of professional experience
Work History
Key Account Manager
Delifrance Switzerland
12.2023 - Current
- Key account management (retail, food service, QSR)
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Market analysis and contract management
- Conducting negotiations and developing concepts
- Built and maintained strong client relationships to drive business growth.
Account Manager International Airlines
Gate Gourmet Schweiz
02.2019 - 11.2023
- Full revenue responsibility about all services provided (food & non-food)
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Project lead for menu presentations as well as for menu developments with Michelin star chef
- Structural planning, setting up and implementing new menu cycles
- Conducting frequent quality & performance checks
- Complaint handling including root cause analysis
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Sales Manager Schweiz
FTI Ticketshop Schweiz
01.2018 - 01.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Sales Manager Switzerland
Germania Flug AG
01.2015 - 01.2017
Luftverkehrsangestellte Spezialistin Zürich
Swissport AG
01.2013 - 01.2015
Senior Sales Manager
Hilton Zürich Airport & Basel
01.2012 - 01.2013
Sales & Marketing Manager
Holiday Express Zürich Airport
01.2009 - 01.2012
Education
BBA -
BBS Cochem
Germany01.2000
Apprenticeship as a hotel specialist -
Seehotel Maria Laach
Germany01.1997
Skills
- Excellent Communication
- Contract Negotiation
- Relationship Building
- Problem-Solving
- Account Retention
- Client Needs Assessment
- Account development
- Revenue Generation
- Decision-Making
- Organizational Skills
Languages
German mother tongue
Bilingual or Proficient (C2)
English business fluent
Advanced (C1)
French
Intermediate (B1)
Success
- Additional sales of catering services
- 30% cross & upselling
- Increase in turnover of a key account from 50’000 to 100’000 within one year
Furthereducation
- Negotiation master training with Frédéric Mathier, Planned for Nov 24
- Certificate advanced studies Pricing & Sales, ZHAW Winterthur, 2022
- Certified Sales Manager, NBW Zürich, 2016, 2017
- Leadership, NBW Zürich, 2012
Personal Information
- Number of Children: No kids
- Date of Birth: 05/14/78
- Nationality: Germany
- Marital Status: Married
Timeline
Key Account Manager
Delifrance Switzerland
12.2023 - Current
Account Manager International Airlines
Gate Gourmet Schweiz
02.2019 - 11.2023
Sales Manager Schweiz
FTI Ticketshop Schweiz
01.2018 - 01.2019
Sales Manager Switzerland
Germania Flug AG
01.2015 - 01.2017
Luftverkehrsangestellte Spezialistin Zürich
Swissport AG
01.2013 - 01.2015
Senior Sales Manager
Hilton Zürich Airport & Basel
01.2012 - 01.2013
Sales & Marketing Manager
Holiday Express Zürich Airport
01.2009 - 01.2012
BBA -
BBS Cochem
Apprenticeship as a hotel specialist -
Seehotel Maria Laach
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