Natascha Wyss

- Providing consultations and in most cases, sale of individual holidays.

- Organisation and booking of package trips (Can include: flight, hotel, car hire, campervan reservations, train tickets, language and city trips, group tours etc..)

- Preparation of customised quotations for each individual customer

- Processing of e-mail enquiries in a timely manner ensuring to not sacrifice quality during busy periods

- Sales of additional services such as insurance, travel literature, myclimate and Globetrotter magazine subscriptions

- Contact & communication with airlines, hotels and tour operators to ensure my clients have a smooth experience

- Rebooking and cancellation of customer bookings in the event of any problem

- Processing customer complaints following the company’s complaint procedure

- Taking payment from customers for their travel package

- Adding the appropriate amount of profit for each package/item, remaining within the company guidelines and ensuring my profit margin targets are maintained

- Master (Company Champion) of GDS Galileo/Smartpoint (Travelport)

Sales Department for 2 Years, 1 Month

- All Skills are as per the above Travel Agency description, however during this time I was an apprentice, and therefore learning on the job and required assistance / training in these topics.

Central administration for 6 Months

- This was additional training I undertook in another department to develop my administrative skillset and to learn about the companies procedures

This entailed:

- The control, provision and dispatch of travel documents for our customers

- Administrative monitoring of pending customer dossiers

- Processing of customer payments

- Processing and payment of creditors

Financial accounting for 5 Months

- As per the above, this was additional training I undertook in another department to further my skills and knowledge in Financial Accounting

This entailed:

- The tracking of currency & exchange rate fluctuations throughout the day

- The control and processing of transactions via post, bank and cash accounts

- The control and recording of creditors including bank payments

- The dispatch, debt collection and control of vouchers within the company and transactions

- Assistance in compiling statistics and maintaining various Excel tables in relation to the company’s finances and transactions