Nathalie Badoud

• 11 tenders won (over €3.1M revenue generated with a single client — Burger King).
• Full-cycle account management: prospecting, needs analysis, negotiation, and development of tailor-made offers.
• Executive-level relationships with commercial, industrial, and editorial stakeholders.
• Detection of upsell opportunities and long-term strategic development.
• Operational coordination: production, quality, logistics, process optimization.
• Development of a new multi‑sector portfolio (editorial + industrial) generating over €3.3M (France, Switzerland, Spain).
• Support to editors and industrial groups: needs analysis, proposal drafting, quality monitoring, project management, dispute resolution.

Freelance: from Sept 2020 to Dec 2025:

• Development and management of a new multi-sector portfolio and demanding: Editorial and Industrial. (Results: more than €3.3M excluding tax
  cumulated generated (France, Switzerland,
  Spain)
• Needs analysis, construction of commercial offers,
• Support for publishers and industrial groups
• Quality monitoring, project coordination, dispute management, long retention term
• Long-term loyalty, strategic support, upscaling of accounts.
• Clients : Hugo Publishing / Box conseil / l'Atalante /Centre France-De Borée /La montagne / Presse Universitaire de Grenoble (PUG) / Héron
  d'Argent /Château de Nages- Fruits & Compagnie etc...

In a permanent contract: from Jan 2007 to Sept 2020 :

• Support for a client portfolio with a turnover of €1.5M excluding tax/ year in 2007, developed and managed up to €5.5M/year from 2007 to 2020.
• Management of complex technical projects: production, supply-chain, quality, digitalization.
• Structuring of internal processes and optimization of digital tools.
• Monitoring of commercial operations in order to identify the axes of improvement and to implement corrective actions appropriate.
• Development, loyalty and management of prestigious clients such as that Gallimard, Gallimard Jeunesse, Flammarion, Slatkine, Rivages,Payot, J'ai lu, Bayard, Humensis, Leduc, etc.

• Co-management of a team of 60 people for eBay client (B2B/B2C digital customer service): Managing customer service on a 100% digital platform
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Monitor key indicators (quality, productivity, customer satisfaction) continuous improvement and regularly report to the hierarchy.
• Management of multichannel operations and coordination with the European management.

• Commercial management: order and order tracking, logistics, complaint and dispute resolution, information request, monthly activity report, customer loyalty.
• Accounting management: billing control, payments, unpaid.
• Coordination between production, logistics and French, Spanish and German Customers.
• Resolved problems, improved operations and provided exceptional service.

• Presentation of the company: Training company in Management and Communication in Medical Centers
  Audit
• Advice to dental clinics to optimize their internal processes.
• Training of medical staff in new working methods.
  Optimization of internal processes

• Organization of a competition for fashion designers (Event and management 500 people)
• Search for sponsors

• Clients: identification of needs with potential clients - sale of services.
• Candidates: identification of candidates, prospecting, hunting.
• Coordination of interns.

Risk management: NOSOCOMIAL infection - study, cost analyses and search for solutions.