Navya Dawer
Montreux
Summary
Dynamic and results-driven Hospitality Management student specializing in Luxury at The Glion Institute of Higher Education, passionate about brand development, strategic communications, and exceptional guest experiences in high-end service environments through roles at Jumeirah Beach Hotel Dubai and NOMADS. Skilled in utilizing digital tools and operational systems to enhance brand presence, foster customer relationships, and optimize service efficiency. A creative storyteller with strong leadership, communication, and organizational abilities, committed to crafting impactful brand narratives and implementing innovative marketing strategies that drive engagement and elevate hospitality experiences. Looking forward to the future.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Volunteer
Glion
03.2025 - Current
- Represented the institution during Open Days and VIP events, showcasing its values and culture
- Strengthened the school's brand image by fostering a positive and engaging campus environment
- Led initiatives to enhance student integration, inclusivity, and community engagement
- Proactively contributed to enhancing student life through leadership, advocacy, and event coordination
Intern, F&B service
Jumeirah Beach Hotel
02.2023 - 08.2023
- Assisted guests in making choices from the Menu while suggesting and making necessary changes according to dietary restrictions in a restaurant with 1500 guests seating
- Utilize upselling techniques to explain different wines and alcoholic and non-alcoholic choices available
- Used effective time-management to turnover tables during breakfast and dinner with a minimum of 4 turnovers in 2 hours
- Performed opening and closing for the restaurant, including segregating checks for different SBUs, credit card processing
- Operated Micros software for punching and for billing purposes
- Used to take XZY reports for credit card machines
- Used Cloud Opera software when working as a hostess for dinner and assisted guests and fellow colleagues with Half Board Information through Sevenroom seating software
Intern, Front Desk Reservationist, Assistant to General Manager
NOMADS cafe X Art Surat
07.2022 - 09.2022
- Organized and maintained front desk
- Directed telephone communication and made 100-150 reservations per day
- Used personal discretion in meeting customer needs by promoting positive customer relationships
- Learned operational management system Inresto and PetPooja to make reservation and settle guest accounts
- Used Excel to predict waiting time for walk-in guests and to maintain a seating chart
- Acted as closing manager and manager during manager's absence
- Gained insight into all positions in the restaurant, including marketing and sales efforts
Education
Bachelor of Science - International Hospitality Management With Luxury
The Glion Institute of Higher Education
Bulle, Switzerland06-2025
Bachelor of Science -
EHL Hospitality Business School
Lausanne, Switzerland06-2024
International Baccalaureate - Middle Year Programme and Diploma Programme
Fountainhead School
Surat, India06-2022
Skills
- Microsoft Office
- Python
- Client Services
- Communication Skills
- Media Literacy
- Project Management
- Creative Writing
- Leadership Skills
- Critical Thinking
- Transferable skills
- Organizational Skills
- Problem-Solving skills
- Personal Effectiveness
- Brand promotion
Activities
- Reading Subtracks and listening to Podcast such as TheStanza and Touristy to keep up with Industries Trends, Event Planning and Hosting
- Exploring global cuisines, wine appreciation, and restaurant reviewing
- Photography & Visual Storytelling
Languages
Hindi
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Gujarati
Upper Intermediate (B2)
B2
Affiliations
- Associate of Trinity Communication Skills from Trinity College London
- Professional Certificate in Communication Skills from Trinity College London
Certification
- Harvard ManageMentor Certification in Persuading others
Timeline
Student Volunteer
Glion
03.2025 - Current
Intern, F&B service
Jumeirah Beach Hotel
02.2023 - 08.2023
Intern, Front Desk Reservationist, Assistant to General Manager
NOMADS cafe X Art Surat
07.2022 - 09.2022
Bachelor of Science - International Hospitality Management With Luxury
The Glion Institute of Higher Education
Bachelor of Science -
EHL Hospitality Business School
International Baccalaureate - Middle Year Programme and Diploma Programme
Fountainhead School
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