Nayna Tuli
Corporate Trainer, Soft Skills & Induction Specialist
Chandigarh
Summary
Versatile professional with over 15 years of expertise in designing, delivering, and evaluating impactful training programs across diverse industries. Proven ability to implement tailored solutions that enhance employee performance, engagement, and productivity. Skilled in both classroom and virtual training environments, with strong capabilities in instructional design. Adept at fostering a positive and inclusive learning atmosphere, with excellent communication, interpersonal, and facilitation skills. Recognized for consistently achieving training objectives, supporting change management initiatives. Passionate about continuous learning and committed to empowering individuals and teams to reach their full potential.
Overview
22
22
years of professional experience
Work History
Learning & Development Executive – Onboarding and
Enterprise Mobility Xperts Pvt.Ltd.
03.2015 - 05.2025
- Conducted induction training for all new employees, introducing them to company policies, organizational culture, communication protocols, and departmental processes.
- Provided basic technical and process-related training aligned with departmental needs in coordination with team leads and HR.
- Created easy-to-understand training materials, onboarding manuals, and visual aids for better learning impact.
- Acted as the first point of contact for new joiners during their probation, offering guidance and support to ensure confidence and productivity from day one.
- Developed training modules based on evolving needs and employee feedback.
- Conducted refresher sessions and cross-functional orientation programs to support lateral movements and internal promotions.
Head of Department
ITFT Education Group
07.2008 - 03.2014
- Designed and delivered comprehensive training modules in areas such as Organizational Behavior, Business Communication, Leadership, Marketing Strategies, and Human Resource Management.
- Facilitated interactive classroom sessions, workshops, and seminars aimed at developing industry-ready skills in students.
- Conducted soft skills and personality development sessions, including public speaking, group discussion, interview preparation, and workplace etiquette.
- Led faculty development programs and peer training initiatives to ensure consistent delivery standards and knowledge updates.
- Collaborated with corporate partners to organize guest lectures, industry interface programs, and internship training support.
- Assessed learning outcomes through structured evaluations, case studies, and project-based assignments.
- Mentored students and junior faculty, fostering a culture of continuous learning, critical thinking, and professional growth.
- Played a strategic role in curriculum planning, academic audits, and quality assurance as part of the academic leadership team.
Senior Customer Service Executive
Quark System Pvt.Ltd.
06.2003 - 12.2006
- Delivered exceptional customer service support, handling high-volume inbound calls, resolving queries, and ensuring customer satisfaction in line with company standards.
- Mentored and supported junior team members to maintain consistent service quality and process adherence.
- Took initiative to design and deliver internal training sessions for new hires and existing staff, focusing on communication skills, product knowledge, call handling techniques, and conflict resolution.
- Conducted regular performance assessments through call monitoring and side-by-side coaching, providing actionable feedback to improve team productivity and customer interactions.
- Played a key role in the transition of new customer service processes, ensuring smooth knowledge transfer and operational readiness.
- Maintained detailed documentation of training attendance, progress tracking, and feedback reports to support management and HR.
- Acted as a bridge between the customer service and training departments, aligning team performance with evolving business objectives.
Education
MBA - Human Resources Management
University Of Pune
Pune 04.2001 -
B.com -
Symbiosis College of Arts & Commerce
Pune 04.2001 -
Skills
- Employee Onboarding & Induction
Proven ability to design structured onboarding journeys that enhance new hire integration, reduce early attrition, and improve productivity - Soft Skills & Communication Coaching
Skilled in delivering sessions on communication, team management, workplace etiquette, time management, email writing, voice & accent training, and customer handling
- Performance Coaching & Feedback
Experience in mentoring, coaching, assessing performance through role plays and call audits, and aligning training with business goals
Timeline
Learning & Development Executive – Onboarding and
Enterprise Mobility Xperts Pvt.Ltd.
03.2015 - 05.2025
Head of Department
ITFT Education Group
07.2008 - 03.2014
Senior Customer Service Executive
Quark System Pvt.Ltd.
06.2003 - 12.2006
MBA - Human Resources Management
University Of Pune
04.2001 -
B.com -
Symbiosis College of Arts & Commerce
04.2001 -
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