Nazareth Frias Rivera
Zurich
Summary
Accomplished Receptionist with extensive experience in ultra-luxury hospitality environments, including Park Hyatt Zurich and Amàre Beach Hotel Marbella. Demonstrates exceptional client engagement, negotiation and closing skills, and results-oriented service delivery. Recognised for managing VIP check-in and check-out procedures with precision and achieving a 50% success rate in upselling at Amàre Beach Hotel Ibiza.
Proficient in multiple hotel and office management software systems including SAP PMS, Opera, Opera Cloud, and MS Office. Dynamic, adaptable, and committed to excellence, with a proven ability to deliver personalised and memorable experiences to high-net-worth clientele.
Currently seeking to advance within the ultra-luxury hospitality sector, with a strong interest in more dynamic roles focused on VIP client relationship management, where I can continue to elevate guest experiences while contributing to the long-term success of the brand.
Overview
4
4
years of professional experience
Work History
Receptionist
Park Hyatt Zurich
06.2025 - 09.2025
- Delivered outstanding, bespoke guest service in an ultra-luxury hospitality.
- Greeted elite clientele comprising international CEOs, ambassadors, and multinational business owners.
- Managed check-in and check-out procedures with discretion and precision, consistently upholding the highest standards of the Park Hyatt brand, and ensuring a seamless and memorable guest experience.
Receptionist
Novotel Zürich Airport Messe
04.2025 - 05.2025
- Transitioned into Swiss job market with an emphasis on finding superior roles.
- Ensured exceptional guest experience during hotel renovation.
- Efficiently handled reservations and room assignments for international guests affected by flight cancellations.
Receptionist
Amàre Beach Hotel Ibiza
04.2024 - 11.2024
- Resolved client complaints and issues efficiently, achieving full satisfaction.
- Recognized for delivering outstanding reception services, earning unanimous positive feedback.
- Achieved a 50% success rate in upselling room upgrades and extra packages.
- Greeted guests upon arrival, provided check-in assistance, and directed them to their rooms, enhancing a memorable guest experience.
- Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
Receptionist
Amàre Beach Hotel Marbella
04.2023 - 12.2023
- Ensured check-out efficiency with 99% completed in under 3 minutes.
- Achieved 30% conversion rate in conversations leading to room upgrades and extra packages.
- Managed daily interactions with around 200 clients.
Hostess – VIP Lounge
Málaga Airport
07.2021 - 11.2022
- Delivered exceptional reception and presentation services to VIP guests.
- Maintained high standards of service quality in time-critical environments.
- Handled challenging situations efficiently and with poise during peak times.
Education
Baccalaureate - Social Sciences and Law
IES Puerto De La Torre
2019
Event Organisation and Protocol - Sales and Events
Área de la Juventud
2018
Conference Hostess Course - Business and Hospitality
Área de la Juventud
2018
Online Marketing and Advertising - Marketing
Área de la Juventud
2017
Skills
- Exceptional negotiation and closing skills
- High-End Client Engagement & Service
- Results-oriented
- Dynamic, motivated, and energetic presence
- Tenacious and committed performer
- Reception and Administrative Operations
- Professional Communication
- Conflict Resolution and Complaint Management
- Team collaboration and initiative
- Competent in SAP PMS, Opera, Opera Icloud, and MS Office
Education & Languages
English | Proficient (Cambridge B1 and B2 certified; C1 level)
Advanced
C1
German | Proficient (Telc B1 and B2 certified; Taking an intensive C1 course)
Advanced
C1
Spanish | Native
Bilingual or Proficient (C2)
Timeline
Receptionist
Park Hyatt Zurich
06.2025 - 09.2025
Receptionist
Novotel Zürich Airport Messe
04.2025 - 05.2025
Receptionist
Amàre Beach Hotel Ibiza
04.2024 - 11.2024
Receptionist
Amàre Beach Hotel Marbella
04.2023 - 12.2023
Hostess – VIP Lounge
Málaga Airport
07.2021 - 11.2022
Event Organisation and Protocol - Sales and Events
Área de la Juventud
Conference Hostess Course - Business and Hospitality
Área de la Juventud
Online Marketing and Advertising - Marketing
Área de la Juventud
Baccalaureate - Social Sciences and Law
IES Puerto De La Torre
Personal Information
Hobbies and interests
- Reading and writing
- Photography and modeling
- Personal development focused on psychology and physical health
- Travel and discovering new cultures and languages
- Networking and Social Dynamics
- Luxury Real Estate
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