Nebiat TEKLEMIKAEL
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Receptionist
Beau-Rivage Hotel, 5*
03.2023 - 01.2025
- Reservation management, creation and follow-up of invoices, group reservations and management, travel organization
- Expedited check-in/out processes for clients by efficiently handling paperwork and payment transactions with accuracy attention to detail.
- Managed a high volume of incoming calls, directing them to appropriate departments with professionalism and courtesy.
- Assisted in the training of new interns, sharing knowledge and expertise to ensure a smooth onboarding process for incoming staff members.
Front Desk Receptionist Intern
Hôtel Longemalle, 4*
07.2022 - 10.2022
- Group management, reservation management, telephone switchboard.
- Expedited check-in/out processes for clients by efficiently handling paperwork and payment transactions with accuracy attention to detail.
- Ensured timely responses to emails, facilitating efficient communication between clients and staff members.
- Collected room deposits, fees, and payments.
Front Desk Receptionist Intern
Hotel Montbrillant, 4*
04.2021 - 09.2021
- Reservation management, check-in and check-out.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected room deposits, fees, and payments. And Invoice managing.
- Completed data entry and filing to keep records updated for easy retrieval.
- Housekeeping: 58 rooms and 24 studios, room and bathroom cleaning, public areas, laundry.
Waitress
Restaurant Palace
08.2019 - 01.2020
- Waitress in a brewery with approximately 100 seats and a dining room of about 30 seats, telephone, table service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Apprenticeship (as Specialist in Restauration)
Hotel et Restaurant De L'Etoile, 3*
08.2016 - 07.2019
- 3-year apprenticeship as a specialist in restaurant services in a brewery with 90 seats, dining room with about 35 seats,banquet organization, cleaning, cashing. reception: greeting, switchboard, check-in and check-out.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
Education
Hôtelière-Restauratrice diplômée ES - Hotel And Restaurant Management
Geneva Hotel Management School
Geneva, Switzerland10-2022
Ceff Artisanat - Restaurant Waitress
Ceff
Moutier, Switzerland07.2019
Skills
- Word
- Power Point
- Excel
- Mews
- Protel
- Fidelio
Personal Information
Date of Birth: 02/11/95
Residency permit - C
Languages
Tigrigna
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Advanced (C1)
German
Elementary (A2)
Hobbies and Interests
- Baking
- 3rd Prize in Butcher Competition (Table art) 2019, Delémont
Timeline
Receptionist
Beau-Rivage Hotel, 5*
03.2023 - 01.2025
Front Desk Receptionist Intern
Hôtel Longemalle, 4*
07.2022 - 10.2022
Front Desk Receptionist Intern
Hotel Montbrillant, 4*
04.2021 - 09.2021
Waitress
Restaurant Palace
08.2019 - 01.2020
Apprenticeship (as Specialist in Restauration)
Hotel et Restaurant De L'Etoile, 3*
08.2016 - 07.2019
Hôtelière-Restauratrice diplômée ES - Hotel And Restaurant Management
Geneva Hotel Management School
Ceff Artisanat - Restaurant Waitress
Ceff
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