Nicole Susan Chanthiam
Summary
Dedicated professional with a diverse background in accounting, administration, and customer service. Passionate about delivering exceptional customer experiences, with a proven track record of receiving daily compliments for outstanding service. Fluent in German, Swiss German, English, and Malayalam, providing seamless service across cultures. Experienced life in India, Canada, and Switzerland. Thrives in team environments, works well under pressure, and highly adaptable. Aspiring flight attendant driven by a lifelong passion for travel, hospitality, and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier
Coop City
11.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to increase revenue.
- Built relationships with customers to encourage repeat business.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked flexible schedule and extra shifts to meet business needs.
Administrative Assistant
Blue Lake Legal Ltd.
03.2024 - 06.2024
- Assisted the Controller in daily administrative and accounting tasks.
- Maintained and updated the daily action list tracker to ensure tasks are monitored and completed within deadlines.
- Organized and allocated company credit card expenses using Bexio accounting software and uploading corresponding
invoices and bills. - Utilized Pazpertout, a cloud-based case management application to track and update information on client files
Accountant
MNP LLP
10.2022 - 04.2023
Tax Compliance Specialist
PricewaterhouseCoopers
02.2020 - 10.2022
Cashier & Server
Nando's Restaurant
10.2019 - 05.2020
- Presented menus to customers promptly after seating and answered questions about menu items and making meal recommendations.
- Worked with POS system to place orders and manage bills.
- Handled cash and card payments by verifying information and issuing correlating receipts at the cash register.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Boosted sales by upselling items on the menu.
- Took phone calls for pickup and delivery orders.
- Displayed enthusiasm and promoted excellent service to customers.
- Accepted and entered customer orders from food delivery apps such as Doordash and Skipthedishes into the payment system and handed the completed order to a delivery partner.
Education
Post Graduate Diploma - Accounting
Fanshawe College
London, Ontario, Canada08.2019
Post Graduate Diploma - Operations Management
Fanshawe College
London, Ontario, Canada08.2018
Bachelor's Degree - Commerce
Kristu Jayanti College
Bangalore, India06.2017
Skills
- Customer Service
- Time management skills
- Conflict Resolution
- Strong Work Ethic
- Multilingual
Hobbies
Singing, Travelling, Zumba fitness, Makeup
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Hindi
Elementary (A2)
Timeline
Administrative Assistant
Blue Lake Legal Ltd.
03.2024 - 06.2024
Cashier
Coop City
11.2023 - Current
Accountant
MNP LLP
10.2022 - 04.2023
Tax Compliance Specialist
PricewaterhouseCoopers
02.2020 - 10.2022
Cashier & Server
Nando's Restaurant
10.2019 - 05.2020
Post Graduate Diploma - Accounting
Fanshawe College
Post Graduate Diploma - Operations Management
Fanshawe College
Bachelor's Degree - Commerce
Kristu Jayanti College
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