Niels De Kreek

Organizational Leadership:

• Led the implementation of a new organizational structure to support the expansion into a new office building.
• Developed and executed strategic plans, budget forecasts, and resource allocations to enhance operational efficiency.
• Managed outsourcing initiatives and restructured internal and external activities for optimal resource utilization.

Workplace Planning:

• Directed seating arrangements and CAFM/CAD plan updates.
  Oversaw parking allocation, billing, and compliance.
• Optimized facility spaces to enhance employee productivity and experience.

Office & Hospitality Management:

• Supervised global office administration, including tenant relations, facility operations, and hospitality services.
• Managed personnel relocations, onboarding, and workspace planning to support organizational growth.
• Coordinated corporate events and VIP services to foster a strong office culture.
• Led recruitment and personnel transitions in line with evolving business structures.

Access Control, Security & Workplace Technology:

• Served as Superuser for SiPass Global, managing access control systems, badges, and security compliance.
• Spearheaded the implementation and strategic development of SmartSpaces, covering workplace access systems, workspace reservations, and IoT sensor networks.
• Utilized data analytics to optimize workplace utilization and space allocation.

Health, Safety & VIP Services:

• Developed and managed corporate health & safety protocols, ensuring compliance with workplace regulations.
• Acted as the primary contact for VIP services, facilitating high-level executive and client experiences.
• Led risk assessments, emergency preparedness initiatives, and compliance measures.

Service Excellence & Continuous Improvement:

• Enhanced hospitality services, raising workplace standards and service quality.
• Managed employee services, corporate benefits, and facility-related support.
• Established customer feedback systems to continually refine service delivery.

Key Achievements:

• Successfully restructured global office and hospitality operations, improving efficiency and service standards.
• Implemented SmartSpaces and IoT analytics, optimizing office space and resource allocation.
• Centralized access control management to strengthen security measures.
• Elevated employee workplace experiences through improved hospitality services and streamlined office operations.

• Managed approximately 50 team members and coaches daily including their working schedules and payrolls.
• Arranged club members' activities and team members' work schedules.
• Managed daily operations such as organizing club spaces, facilities, schedules, classes, and hygiene to maintain and lift up the quality and services.
• Responded to correspondence including complaints, and queries regarding collaboration.
• Ensured safety and hygiene standards are met by arranging health and safety courses for team members.
• Coordinated with teams and other club managers in different events and projects into the best practice.
• Assisted to the management team with a start-up of a new fitness club in Soest, the Netherlands including setting up the operation, spaces, and fitness machinery.
• Planned and managed the club's budget, managing inventory, placing orders to vendors, and being responsible for all payments.
• Provided guidance and introduced protocol guidelines to team and club members.
• Managed and negotiated shared spaces with other potential businesses such as physiotherapy, childcare, and beauty salon.
• Recruited and interviewed new team members and coaches, I twice a year performed the assessment and review based on their performances.

• Monitored all 24 SportCity locations in the Netherlands.
• The purpose of these internal audits was to create the best possible overview of how all SportCity clubs are performing in terms of cleanliness, hygiene, and maintenance.
• Advised and reported to the location managers, COO and CEO to give them an overview according to the standards of the clubs.
• Determined control frameworks which processes would improve the company's internal controls and operating efficiency.
• Traveled to different sites in the Netherlands to meet staff and obtain relevant protocol to ensure the quality and customer's best experience.
• Recommended strategies for optimizing the club quality and minimizing deferred maintenance and complaints.