Nisha Kumari

Technology Specilaist

Chandigarh

Summary

Multi-skilled IT professional with experience in endpoint management, asset lifecycle, and infrastructure support. Proven ability to manage IT services, ensure compliance, and coordinate with internal and external stakeholders for seamless service delivery.

Overview

years of professional experience

Certifications

Work History

Technology Specialist - IT Services

Infosys Ltd.

01.2013 - Current

Responsible for managing IT infrastructure, endpoint services, and ensuring compliance across multiple locations.

Education

Bachelor of Computer Applications -

S.D. Collage - Panjab University

Chandigarh

04.2001 -

Skills

- IT Support Management: Expertise in end-user computing
- Problem Management: Ability to identify, analyze, and resolve issues efficiently on time

- IT Asset Lifecycle Management: Comprehensive knowledge of managing IT assets throughout their lifecycle
- Project and Stakeholder Management

Role Responsibilities

Handling Team and Operations for CHD and MOH location along with this have been in Windows team and to serve users & guide them
- Hands-on experience in endpoint management including hardware and software support
- Knowledge of internal asset management systems and lifecycle management
- Technical skills in image deployment using MDT and offline methods
- Manage IT infrastructure
- Ensure compliance of IT devices with latest patches and Anti Virus
- Provide onboarding support for new joiners
- Ensure compliance with Security KPIs
- Handle audits and address findings
- Manage business continuity activities as DC BCMS Backup anchor
- Coordinate with Team and vendors
- Perform project management for infrastructure setup and upgrades
- Collaborate with internal teams to ensure timely service delivery
- Managing Data Center and Server rooms for CHD & MOH Location

Certification

Infosys Certified Infrastructure Management Associate

Timeline