Nisha P
Bangalore
Summary
Dynamic customer support executive with over 5 years of experience in delivering exceptional service across various industries. Proven expertise in enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in multi-tasking and adapt at utilizing Microsoft office tools to streamline operations. A strong commitment to fostering positive client relationships and improving service delivery process. Dedicated to leveraging past experiences to contribute to progressive team environment and achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Primary English Teacher
Narayana E Techno School
04.2022 - 01.2023
- Preparing lesson plans
- Conducting classes in an efficient way.
- Carrying day to day activities as per job demands.
- Assessing, evaluating, Monitoring students continuously
- Building a good harmonious relationship with Parents
Primary Teacher
Chrysalis High Marq
05.2021 - 08.2021
- Handling live online classes in both Google Meet and MS Teams.
- Developing lesson plans.
- Preparing Progress reports and student evaluations.
- Assessing Students’ abilities and development.
- Implementing activities to stimulate student learning.
- Assigning homework, grading tests, documenting progress.
Primary Teacher
Credence International School
03.2020 - 04.2021
- Well versed in handling live online classes.
- Scheduling and monitoring live classes in google meet platform
- Maintaining daily Attendance
- Updating classwork and homework details through the school portal on daily basis.
- Conducting online exams and PTM periodically
- Maintaining lesson plans.
Primary Teacher
Sri Chaitanya Techno School
04.2018 - 04.2020
- Worked as Class teacher of Grade 1. Subjects: English, EVS and GK.
Customer care Executive
JIO INFOCOMM Pvt Ltd
08.2017 - 03.2018
- Manage Customer inquiries while ensuring swift and effective resolutions
- Utilize strong communication skills to foster positive customer relationships
- Demonstrated problem solving abilities in addressing technical and service issues.
- Resolving issues in a timely manner
- Enchased problem solving and customer engagement skills
- Active listening to understand customer needs fully
- Providing high quality service in a fast-paced environment
Customer care Executive
GREEN TECHNOLOGIES Pvt Ltd
09.2015 - 05.2017
- Provided High quality support by efficiently managing customer inquiries.
- Resolved issues effectively leading to increased customer satisfaction
- Demonstrated strong communication skills while interacting with clients
- Adapted to various customer situations to offer tailored support
Customer care Executive
SERCO TECHNOLOGIES
06.2013 - 06.2014
- Handled wide range of customer inquiries with professionalism
- Ensured customer satisfaction through effective issue resolutions
- Utilized strong inters personal skills to communicate with clients
Student Counsellor
IMTECH
10.2010 - 03.2011
- Company Overview: Sharjah, UAE
- Providing correct course details to students and their parents regarding various courses and their scope.
- Fee collection and making their receipts for accounts department.
- Coordinating meetings with parents.
- Proper follow up for the people who wish to join the courses.
- Coordinating weekend classes for working people.
- Sharjah, UAE
Education
B.Ed - English
Singhania University
01.2023
B. TECH - Electronics & Communication
Al-Ameen Engineering College
01.2010
Skills
- Customer service
- Effective communication
- Problem solving
- Multi-tasking ability
- Client relationships
- Technical Support
- Active Listening
- Classroom and behavior management
- Monitoring student progression term by term
Languages
English
Hindi
Malayalam
Tamil
Kannada
Hobbies and Interests
- Cooking
- Reading
- Music
- Social Services
Personal Information
- Date of Birth: 05/24/88
- Gender: Female
- Marital Status: Married
Timeline
Primary English Teacher
Narayana E Techno School
04.2022 - 01.2023
Primary Teacher
Chrysalis High Marq
05.2021 - 08.2021
Primary Teacher
Credence International School
03.2020 - 04.2021
Primary Teacher
Sri Chaitanya Techno School
04.2018 - 04.2020
Customer care Executive
JIO INFOCOMM Pvt Ltd
08.2017 - 03.2018
Customer care Executive
GREEN TECHNOLOGIES Pvt Ltd
09.2015 - 05.2017
Customer care Executive
SERCO TECHNOLOGIES
06.2013 - 06.2014
Student Counsellor
IMTECH
10.2010 - 03.2011
B. TECH - Electronics & Communication
Al-Ameen Engineering College
B.Ed - English
Singhania University
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