Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer
Noelia Noya

Noelia Noya

Winterthur

Summary

Top-notch Expert in Healthcare Institutions with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices. Swiss hardworking and passionate.

Overview

14
14
years of professional experience

Work History

Chief Operating Officer (junior)

Medbase AG
11.2022 - Current
  • Ensuring operational and business management support at 16 locations in Switzerland
  • Ensuring efficient operational processes in the Medical Centers.
  • Ensuring and optimizing the market position as well as planning the development of the Medical Centers.
  • Coordinating own tasks and projects with other areas in the value chain.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Led operational oversight and budgetary supervision for 16 locations.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Participation in recruiting, management, and qualification in the Medical Centers.
  • Main responsibility for the area of tariffs and revenue management.
  • Monitoring of financial figures
  • Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
  • Established key performance indicators for each department to track progress towards organizational goals effectively.
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
  • Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
  • Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
  • Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.

Head of Operations

Uroviva
12.2019 - 10.2022
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication.
  • Reduced operational costs through effective budget management and cost-saving strategies.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Managed vendor relationships, negotiating contracts for maximum value and efficiency.
  • Facilitated change management efforts, guiding teams through periods of transition and growth.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Managed crisis situations effectively by developing response plans in advance. (Covid-Pandemic)
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Head of Project Management

Doktorhuus AG
05.2018 - 11.2019
  • Streamlined project management processes by implementing agile methodologies and improving cross-functional team communication.
  • Enhanced project delivery efficiency by optimizing resource allocation, reducing waste, and addressing bottlenecks.
  • Established a robust risk management framework for anticipating potential challenges and formulating mitigation strategies.
  • Developed comprehensive project plans outlining scope, budget, timeline, and deliverables to ensure successful execution from initiation to closure.
  • Mentored junior project managers in best practices, fostering a culture of continuous learning within the team.
  • Improved stakeholder satisfaction by maintaining transparent communication channels and providing regular progress updates.
  • Mitigated project risks with proactive planning and consistent monitoring of potential issues throughout the project lifecycle.
  • Boosted productivity through effective workload distribution among team members based on individual strengths and capabilities.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Responsible for process optimization across 15 locations.
  • Establishment and integration of new locations.
  • Budget monitoring/control in the areas of investments, third-party funds, teaching, and medical supplies.
  • Responsible for internal reporting, development of business performance indicators, and performance statistics.
  • Supporting the CEO in strategic and operational development.
  • Professional and personnel management (staff body: 150).
  • Personnel leadership of assistant doctors.
  • Implementation of quality and operational standards.
  • Optimization of performance recording and billing procedures.

Clinic Manager

Bellevue Medical Center AG
03.2013 - 04.2018
  • Streamlined clinic operations by implementing efficient scheduling and appointment systems.
  • Improved patient satisfaction through effective communication and compassionate care.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
  • Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
  • Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Budget monitoring/control across various operational areas.
  • Project management in various operational projects.
  • Preparation of KPIs and business metrics
  • Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
  • Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
  • Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinic''s revenue stream.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Project leadership in the construction of a state-of-the-art and profitable operating center.

Healthcare Specialist

Klinik Hirslanden
11.2009 - 11.2016
  • Improved patient outcomes by developing and implementing customized healthcare plans.
  • Enhanced patient satisfaction through compassionate care and open communication.
  • Streamlined healthcare processes for increased efficiency and better resource management.
  • Collaborated with interdisciplinary teams to provide comprehensive patient care, improving overall health outcomes.
  • Educated patients on disease management strategies, leading to improved self-care and decreased hospital readmissions.
  • Developed targeted intervention plans for at-risk patients, reducing complications and promoting overall wellbeing.
  • Participated in ongoing professional development opportunities to stay current on industry best practices, elevating the quality of patient care provided.
  • Optimized electronic health records systems to ensure accurate documentation of patient information for enhanced continuity of care.
  • Provided family members with general health education and tips for patient care.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Performed basic laboratory tests and collected specimens for further testing.

Education

Bachelor of Science - Business Administration

Kalaidos
Zurich, Switzerland
05.2025

Master of Arts - Leadership & Management

ZHAW
Zurich
12.2024

Expert in Healthcare Institutions - Healthcare

H+
Aarau
10.2022

Management Specialist - Management

Akad
Zurich
09.2022

Expert in Organizational Management - Organizational Leadership

EOP
Zurich
05.2022

Federal Healthcare Specialist - Healthcare

Careum
Zurich, Switzerland
07.2008

Skills

  • Business Forecasting
  • Compliance Management
  • Strategic Planning
  • Planning and Execution
  • Operations Oversight
  • Operations Management
  • Executive Leadership
  • Change Management
  • Business Development
  • General Management and Administration
  • Project Management
  • Turnaround Management

Languages

Spanish
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
French
Intermediate (B1)

Timeline

Chief Operating Officer (junior)

Medbase AG
11.2022 - Current

Head of Operations

Uroviva
12.2019 - 10.2022

Head of Project Management

Doktorhuus AG
05.2018 - 11.2019

Clinic Manager

Bellevue Medical Center AG
03.2013 - 04.2018

Healthcare Specialist

Klinik Hirslanden
11.2009 - 11.2016

Bachelor of Science - Business Administration

Kalaidos

Master of Arts - Leadership & Management

ZHAW

Expert in Healthcare Institutions - Healthcare

H+

Management Specialist - Management

Akad

Expert in Organizational Management - Organizational Leadership

EOP

Federal Healthcare Specialist - Healthcare

Careum

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