Nolonwabo Lolly Mgolombane
Travel Consultant
Villeneuve
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Home Assistant
South African Embassy
Berne
10.2022 - Current
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Administered medication as directed by physician.
Travel Coordinator
SA Rugby Travel
Cape Town
07.2017 - 06.2021
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Coordinated accommodation, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Set up domestic and international flights for clients and staff.
- Provided clients with literature outlining available services at destinations and transfer points.
- Maintained thorough and accurate records of transactions.
- Reviewed, input and paid invoices for travel-related services.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Reservation Specialist
MSC Cruises
Cape Town
06.2012 - 11.2015
- Helped customers make reservations to fit needs by suggesting different amenities and packages for individual circumstances.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Converted inbound calls into sales
- Generated and reported performance metrics to management to inform decision-making.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Leisure Travel Consultant
Cape Town Tourism Information Center
Cape Town
01.2007 - 04.2011
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collaborated with colleagues to create and promote special travel packages.
- Generated reports on travel trends and customer feedback to inform business goals.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Education
Diploma - Tourism Management
Cape Peninsula University of Technology
Cape Town, South Africa 01.2004 - 04.2007
Skills
Travel research
Itineraries
Problem-Solving
Decision-Making
Crisis Management
Payment collection
Adept with GPS navigation
Good Telephone Etiquette
Written Communication
Planning and Coordination
Certification
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Home Assistant
South African Embassy
10.2022 - Current
Travel Coordinator
SA Rugby Travel
07.2017 - 06.2021
Reservation Specialist
MSC Cruises
06.2012 - 11.2015
Customer service
06-2010
Leisure Travel Consultant
Cape Town Tourism Information Center
01.2007 - 04.2011
Diploma - Tourism Management
Cape Peninsula University of Technology
01.2004 - 04.2007