Noor Khalaf
Leysin
Summary
Dynamic Bachelor student & Caux Palace trained waitress eager to elevate service excellence at your esteemed establishment with proven skills in hospitality & front office management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills as well as a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
ROOMS DIVISION INTERNSHIP
St. Regis Bal Harbour Resort
Miami
02.2023 - 01.2024
- Orchestrated seamless dining reservations and recreational activities as a proactive Concierge, ensuring exceptional guest experiences
- Streamlined Reception operations, mastering check-in and check-out protocols, and delivering superior guest services
- Spearheaded room assignments and upgrades, optimizing guest satisfaction and room revenue potential
- Enhanced guest experience & feedback
- Coordinated room assignments/upgrades
- Excelled in Guest Relations by providing personalized greetings and farewells, effectively managing feedback, and crafting unforgettable stays
WAITRESS TRAINEE
Caux Palace Fine Dining Restaurant
Caux
09.2022 - 02.2023
- Ensured all tables were properly set (linens, cutlery, glasses, and napkin folding)
- Prepared the required Mise en Place
- Memorized various recipes as constant menu changes were occurring
WAITRESS TRAINEE
Four Seasons Buffet Restaurant
Caux
09.2022 - 02.2023
- Set up, service, and cleaning of the different sections (Cold & hot buffet, coffee/tea station, restaurant area, terrace, stewarding, and polishing)
- Ensured that all food was properly labeled for allergy purposes
- Regularly prepared, stocked, and packaged a variety of food; including meats, vegetables, etc..
ASSISTANT
Dr.Rana Arida Clinic
Amman
03.2021 - 08.2022
- Warmly welcomed clients offering advice and help with appointments developing sharp communication skills
- Handled both cash and card transactions Reminder calls to clients following up to their scheduled appointments
- Handled complaints and offered services of compensation Kept track and categorized over 150 files
Education
Bachelor of Arts - International Hospitality Management
Swiss Hotel Management School
Leysin, Switzerland 06-2025
Skills
- Atlas (PMS)
- GXP (PMS)
- Lightspeed (PMS)
- Guest Services Coordination
- Client Engagement
- Complex Problem-Solving
- Detail Enhancement
- Linen Organization
- Recipe Creation Expertise
- Strategic Problem Analysis
- Outstanding communication skills
- Interpersonal and Social Skills
- Multitasking and Organization
- Teamwork and Collaboration
Languages
Arabic (Mother Tongue), English (Fluent), French (Beginner)
Timeline
ROOMS DIVISION INTERNSHIP
St. Regis Bal Harbour Resort
02.2023 - 01.2024
WAITRESS TRAINEE
Caux Palace Fine Dining Restaurant
09.2022 - 02.2023
WAITRESS TRAINEE
Four Seasons Buffet Restaurant
09.2022 - 02.2023
ASSISTANT
Dr.Rana Arida Clinic
03.2021 - 08.2022
Bachelor of Arts - International Hospitality Management
Swiss Hotel Management School
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