Ibi Morakinyo

Accomplished technology executive with more than two decades of expertise in operational excellence, business transformation and scalable IT solutions. Proven history in aligning technology strategies with organizational objectives, overseeing multi-million-dollar budgets, and delivering measurable improvements in efficiency, performance, and customer satisfaction. Skilled in heading and optimising global vendor relationships with leading IT companies to innovate solutions and optimise Business Process Outsourcing (BPO). Proven ability to foster high performing teams by leveraging strategic vision and nurturing culture of continuous improvement for achieving sustainable growth and long-term organizational success.

· Operational Efficiency & Cost Optimization: Reduced operational costs by 20% through streamlined outsourcing and improved managed services.

· Vendor Relationship Management: Enhanced collaboration with Cognizant, Infosys, Tata Consulting and Birlasoft, leading to improved vendor functionality and alignment with company objectives.

· Technology Transformation: Directed cloud and data analytics implementations, expanding system scalability by 30% and empowering data-enabled decision-making.

· Excellence in Budget Management: Maintained a $3M budget, providing fiscal discipline through cost tracking, forecasting, and financial controls.

· Agile Leadership: Developed an Agile culture to drive business transformation aligning technology led solutions and operational workflows through effective collaboration and prioritization.

· Customer Satisfaction: Improved satisfaction by addressing high-priority incidents and encouraging collaboration between teams and vendors.

· Business Process Enhancement: Led BPO projects which improved the service delivery by 25% through automation and process enhancements.