Ola Al-Janabi
Zurich
Summary
Experienced and motivated professional with strong word processing and time management skills. Capable of handling multiple assignments in fast-paced environments while prioritizing tasks effectively. Possesses solid analytical, problem-solving and presentation skills and has a strong ability to work collaboratively with colleagues. Adept at talent acquisition, employee relations and performance management with a detail-oriented approach. Holds a bachelor's degree in business and economics and has gained extensive experience in administration, private banking, and team leadership. Seeking a full-time position that offers professional challenges and opportunities for growth.
Overview
4
4
years of professional experience
Work History
Deputy Team Leader
UBS Switzerland AG
09.2022 - Current
- Led employee relations through effective communication, efficient service, and problem-solving skills.
- Built professional relationship with colleagues and served as go-to person for troubleshooting issues.
- Mentored employees on operating equipment, sales strategies and processes.
- Coached 15 team members in customer service and encouraged sales goals.
- Managed schedules, time off requests, and shift coverage.
- Conducted job interviews and evaluated candidates.
Client Manager
UBS Switzerland AG
04.2022 - Current
- Scheduled meetings with clients and prospects to cultivate and maintain relationships.
- Resolved complaints promptly and effectively to ensure customer satisfaction.
- Provided product and service information to meet customer needs.
- Achieved sales goals through effective product demonstrations and cross-selling.
- Met established performance goals through customer-focused teamwork.
Student Assistant
University Children's Hospital Basel
11.2018 - 07.2021
- Provided administrative assistance by performing clerical tasks and managing correspondence.
- Supported operational, academic, and research needs of the professor for internal requirements and scholarly publications.
- Coordinated supervisor's schedule, arranged appointments, and facilitated meetings.
- Produced reports, letters, and developed PowerPoint presentations for various purposes.
- Created PowerPoint presentations to aid business development and assist faculty.
Education
Bachelor of Arts - Business And Economics
University of Basel
Basel, Switzerland01.2023
Skills
- Team and Office Management
- Training Team Members
- Teamwork and Collaboration
- Recruitment and Selection
- Salesforce Expertise
- Negotiation and Complaint Handling
- Time Management
- Effective Working Relationships
- Public Speaking
- Operational Efficiency
- Communication Skills
- Decision-Making Skills
- Problem-Solving Skills
- Issue Resolution
Languages
German
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
English
Advanced (C1)
French
Beginner (A1)
Timeline
Deputy Team Leader
UBS Switzerland AG
09.2022 - Current
Client Manager
UBS Switzerland AG
04.2022 - Current
Student Assistant
University Children's Hospital Basel
11.2018 - 07.2021
Bachelor of Arts - Business And Economics
University of Basel
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