Olga Schjerbeck

20+ years of career in international companies fulfilling roles in Business Operations Analytics, SAP Order-to-Cash processes, Customer and Sales Support.

Result-oriented professional, who enjoys acquiring new skills and methods. Excellent attention to details and strong problem-solving skills. Possesses effective planning and organisational skills to prioritize key responsibilities. Ability to devise and implement process improvements. Recognised for successfully preventing adverse impact on clients and internal teams during system upgrades and process changes.

PROFESSIONAL ACHIEVEMENTS

• Innovative Thinking & Customer Focus: 2016 - Acted as a Key support for Citigroup users during Dealing/Trading products upgrade. Determined critical areas and found ways to prevent service-level impact on clients and internal teams by taking full ownership of Citigroup accounts and administering all specialist requests, improving client experience.
• Performance & Process Improvement: 2013 - Conducted additional training program of end-users across EMEA on new billing system SAP at the beginning of the transition phase. Assisted in resolution of complex invoicing issues post SAP implementation to ensure accurate billing and documented effective processes to prevent recurring billing errors.
• Team Building & Leadership: 2010 - Headed and coached a high-performing cross-functional team of eight staff members covering all Order-to-Cash business activities for clients of France, BENELUX, Iberia, and Italy. This effective leadership resulted in successful year-end results and subsequently job promotion of several direct reports.

• Member of Organisation of Women in International Trade in Switzerland! Networking with like-minded professionals with focus on diversity, empowerment, learning, support, and collaboration.
• Passion for cooking, discovering global cuisine
• Painting

Swiss work Permit: C