Oluwafisayo Salami

Training Management:

o Coordinate and oversee all training sessions, ensuring they align with Youth Hut’s goals and standards.

o Develop training schedules and materials in collaboration with trainers and other stakeholders.

o Monitor and evaluate the effectiveness of training programs, providing feedback for continuous improvement

2. Event Promotion:

o Plan and execute promotional strategies for Youth Hut events, including workshops and training sessions.

o Engage with participants and potential attendees through various channels to maximize event attendance and impact.

o Manage event logistics, including venue selection, registration processes, and post-event evaluations. Event Promotion:

o Plan and execute promotional strategies for Youth Hut events, including workshops and training sessions.

o Engage with participants and potential attendees through various channels to maximize event attendance and impact.

o Manage event logistics, including venue selection, registration processes, and post-event evaluations.

Social Media Management:

o Develop and implement social media strategies to increase Youth Hut’s online presence and engagement.

o Create, curate, and manage content across all social media platforms.

o Analyze social media metrics to assess the effectiveness of campaigns and make data-driven decisions.

Administrative Support:

o Maintain organized records of program activities, participant information, and other relevant data.

o Assist in preparing reports, presentations, and other documentation as required.

o Support fundraising and grant application efforts by providing necessary information and materials.

• Empowered staff members to contribute to continuous improvement, quality and growth of company.
• Managed high-performing teams to deliver quality customer service and stable profits.
• Scheduled regular team meetings to discuss business updates, issues and recommendations.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Tracked KPIs to drive profitability and target delivery.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Implemented effective customer service procedures to encourage positive feedback.
• Recruited and managed senior staff with focus on delivering clear results.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Prepared and reviewed procedural documents for daily operations.

• Updated office management on team's activities and progress at weekly meetings.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
• Created and submitted progress reports to upper management.
• Directed team in producing diverse work with word processing and desktop publishing applications.
• Set office policies and procedures to keep team members coordinated.
• Communicated policy changes and business priorities to streamline office team tasks.
• Oversaw recruitment for clerical staff, accounting and operations teams.
• Scheduled staff and delegated assignments to adequately cover operational and project requirements.
• Identified skills gaps and arranged relevant training to upskill clerical team.
• Input current metrics into tracking documents and spreadsheets and prepared reports.
• Instructed employees in company policies and procedures, maximising compliance and consistency.
• Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
• Delivered new hire training and mentored established staff on processes and procedures.
• Enforced clerical team compliance with industry best practices and internal policies.

• Resolved customer concerns promptly to maintain satisfaction.
• Built lasting relationships with clients through customer service interactions.
• Collected and processed payments.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Helped resolve client problems quickly with superior customer service.
• Reached out to prospective customers and warm leads to establish friendly, professional relationships.
• Contacted satisfied customers to offer additional services.
• Boosted product sales by offering selection guidance to customers.
• Responded to telephone and in-person requests for information.
• Adapted sales techniques to specific clients and promoted products based on individualised client needs.
• Demonstrated product usage and features to customers.
• Carried out active selling from initial customer greeting.
• Utilised various sales techniques to develop relationships with customers and drive sales.
• Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
• Set up appointments with potential and current customers to discuss new products and services.
• Built rapport with new and existing customers to boost client retention.
• Increased revenue by acquiring new customers and determining needs to offer relevant products.
• Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Used consultative sales approach to understand and meet customer needs.
• Helped customers obtain specialised help for refunds and exchanges.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Accounted for all inventory and ordered new stock.
• Completed customer searches to generate new leads.
• Organised displays to promote inventory and encourage customer purchases.
• Prepared invoices for customers with large orders or special sales types.
• Developed new business by networking with valuable customers.
• Presented latest merchandise to prospective buyers.
• Managed customer lines for minimum wait times and high satisfaction.
• Accepted card, cash and cheque payments in POS register system.
• Explained establishment policies to customers and offered advice on selections.
• Totalled bills using maths skills and maintained accurate till count.
• Inspected products for damages and expiry dates before processing refunds.
• Prepared sales contracts and oversaw signing of both parties.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Promoted customer loyalty scheme at checkout.
• Displayed wares in temporary structures at markets to attract new customers.
• Tagged products quickly and accurately with price tags and stickers.
• Identified discrepancies in stocks through regular inventory management.
• Designed visually pleasing in-store and window displays to increase footfall.