Onofrio Montrone

Lead cyber risk assessments for different projects and deliver actionable recommendations to enhance security measures.

• Spearhead comprehensive cyber risk assessments for various projects, ensuring thorough coverage of potential vulnerabilities and threats.
• Collaborate with cross-functional teams to integrate cybersecurity best practices into project lifecycles, contributing to proactive risk mitigation.
• Provide strategic recommendations to enhance cybersecurity controls, aligning with industry standards and regulatory requirements.

Assess and monitor vendors using a robust third-party risk management framework.

• Execute comprehensive third-party risk management framework to assess, monitor, and mitigate cyber risks associated with external partners.
• Conduct regular reviews of third-party cybersecurity practices, ensuring alignment with organizational standards and regulatory compliance.

Manage cyber security incidents and offer recommendations to third-party stakeholders.

• Collaborate with external partners during incident investigations, providing clear and concise recommendations to improve overall cyber resilience.

Contributed to the transformation of the CSIRT towards a new generation model.

• Focused on evolving CSIRT by emphasizing context and correlation of events and detections.
• Gained insights into objectives and goals of various cyber functions, including Incident Response, Offensive Operations, User Awareness, Forensics, and Threat Intelligence.
• Facilitated migration of incident response tools to new products, enhancing event correlation and contextualization.
• Transitioned from QRadar to Microsoft Sentinel for SIEM and from Resilient to PaloAlto XSOAR for SOAR.

Provide comprehensive IT support for local and remote users across multiple locations.

• Offer local and remote support for users situated in offices, stores, and manufacturing facilities, ensuring seamless operations.
• Troubleshoot incidents and deliver user services promptly, resolving issues to enhance overall user experience.

Manage setup and delivery of IT equipment, including laptops, desktops, smartphones, phones, and tablets.

• Efficiently handle setup and delivery of various IT devices, ensuring users have the necessary equipment for optimal productivity.
• Collaborate with teams to streamline equipment deployment processes and enhance user onboarding experiences.

Install network devices, maintain racks, and manage cabling infrastructure.

• Execute the installation of network devices, ensuring reliable and secure connectivity for users.
• Maintain racks and manage cabling infrastructure, contributing to a well-organized and efficient IT environment.

Contribute to local, regional, and global IT projects.

• Actively participate in the management and execution of local, regional, and global IT projects, ensuring successful implementation and delivery.
• Collaborate with cross-functional teams to address project requirements and achieve project objectives.

Manage hardware lifecycle, ensuring optimal performance and cost-effective solutions.

• Oversee the complete hardware lifecycle, from acquisition to retirement, ensuring efficient use of resources and cost-effective solutions.
• Implement strategies for hardware upgrades and replacements, contributing to a modern and reliable IT infrastructure.

Manage and troubleshoot incidents on critical infrastructure and applications of lawful interception.

• Demonstrate proficiency in incident management, ensuring prompt resolution of issues on critical infrastructure and applications related to lawful interception.
• Utilize troubleshooting skills to address and resolve complex problems, maintaining stability and security of interception systems.

Conduct log analysis and gather information for incidents and problem resolution.

• Perform thorough log analysis to identify patterns, trends, and anomalies, contributing to efficient incident and problem resolution.
• Gather information from diverse sources to enhance understanding and diagnosis of incidents, facilitating effective solutions.

Activate and manage interception targets, ensuring operational effectiveness.

• Successfully activate and manage interception targets, adhering to legal and operational requirements.
• Collaborate with relevant stakeholders to ensure proper functioning of interception targets and compliance with regulatory standards.

Provide user support and training on applications functionality.

• Offer comprehensive user support, addressing queries and issues related to applications functionality.
• Conduct training sessions to enhance user proficiency and promote efficient utilization of applications.

Provide on-call service outside business hours for interception activation and critical failure resolution.

• Maintain on-call service outside regular business hours to address interception activation requests and critical failures promptly.
• Demonstrate availability and responsiveness during on-call periods to ensure continuous functioning of interception systems.

Provide technical assistance on middleware digital signature and secure authentication software.

• Offer expert technical assistance on middleware digital signature and secure authentication software, ensuring users have smooth and secure experience.
• Collaborate with clients and internal teams to address complex technical queries and provide effective solutions.

Manage incidents and deliver customer service.

• Oversee incident management, ensuring timely and efficient resolution to maintain high levels of customer satisfaction.
• Deliver exceptional customer service by addressing client concerns, providing guidance, and ensuring positive overall experience.

Handle product installation, update, and maintenance.

• Manage end-to-end process of product installation, updates, and maintenance, contributing to seamless functioning of software solutions.
• Collaborate with development teams to implement enhancements and improvements based on user feedback.

Conduct software testing and report bugs.

• Perform rigorous software testing to identify and report bugs, contributing to overall quality assurance process.
• Collaborate with development teams to provide detailed bug reports and participate in resolution process.

Provide on-call service outside business hours for critical failure resolution.

• Demonstrate commitment to resolution of critical failures by maintaining on-call service outside regular business hours.
• Ensure prompt response and effective resolution of critical issues, minimizing downtime for clients.

Provide application support and technical assistance on custom-made platforms for an oil & gas company.

• Offer expert-level application support, ensuring the optimal performance of custom-made platforms critical to the operations of the oil & gas company.
• Provide technical assistance to users, addressing queries, resolving issues promptly, and ensuring smooth user experience.

Specialized in incident management, user support, service delivery, and software/hardware installation.

• Efficiently managed incident resolution processes, ensuring swift and effective resolution of issues to minimize downtime.
• Provided user support, addressing queries, and delivering solutions to enhance overall user experience.
• Demonstrated excellence in service delivery, contributing to achievement of organizational goals and client satisfaction.
• Conducted software and hardware installations, ensuring proper setup and functionality for end-users.