Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Panagiotis Theodoropoulos

Panagiotis Theodoropoulos

Front Desk Agent/Reservierungsmitarbeiter
Davos Dorf

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

12
12
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

Front Desk Shift Leader

Alpengold Hotel in Davos
05.2022 - Current
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Used internal software to process reservations, check-ins and check-outs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees, and payments.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Enforced policies and procedures to increase efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Trained new staff members in customer service techniques and hotel operations.

Front Office Manager

Lindos Hotels Gennnadi Grand
04.2024 - 11.2024
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

Night Shift in Hotel

Apengold Hotel Davos
12.2021 - 03.2022
  • Protel, Pylon, Sihot, Opera.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.

Front Office Manager in Hotel

Kairaba Mythos Palace
07.2020 - 11.2021
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Ran errands and provided general office support in a professional environment.

Reservation's Agent in Hotel

Lindos Village Resort & Spa
05.2019 - 10.2019
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.

Night Auditor in Hotel

Lindos Village Resort & Spa
05.2017 - 10.2018
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed strong communication and organizational skills through working on group projects.

Barman in Hotel

Costa Lindia
08.2016 - 10.2016
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Barman in Hotel

Port Marina
06.2015 - 10.2015

Barman in Hotel

Costa Lindia, Lindia
05.2014 - 09.2014

Barman in Hotel

Costa Lindia
04.2013 - 10.2013
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong communication and organizational skills through working on group projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

Hotel Management

ANKO Academy
Rhodes,Greece
11.2016 - 04.2023

GED -

IT Application Technician
Patras,Greece
10.2009 - 05.2011

Skills

Room assignments

Cash Handling

Time management

Office management

Guest services

Hospitality service expertise

Word processing

File management

Software

Protel

Opera

Sihot

Pylon

Timeline

Front Office Manager

Lindos Hotels Gennnadi Grand
04.2024 - 11.2024

Front Desk Shift Leader

Alpengold Hotel in Davos
05.2022 - Current

Night Shift in Hotel

Apengold Hotel Davos
12.2021 - 03.2022

Front Office Manager in Hotel

Kairaba Mythos Palace
07.2020 - 11.2021

Reservation's Agent in Hotel

Lindos Village Resort & Spa
05.2019 - 10.2019

Night Auditor in Hotel

Lindos Village Resort & Spa
05.2017 - 10.2018

Hotel Management

ANKO Academy
11.2016 - 04.2023

Barman in Hotel

Costa Lindia
08.2016 - 10.2016

Barman in Hotel

Port Marina
06.2015 - 10.2015

Barman in Hotel

Costa Lindia, Lindia
05.2014 - 09.2014

Barman in Hotel

Costa Lindia
04.2013 - 10.2013

GED -

IT Application Technician
10.2009 - 05.2011

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Panagiotis TheodoropoulosFront Desk Agent/Reservierungsmitarbeiter