Patricia Church
Bern,BE
Summary
I am a highly service-oriented, proactive leader, recognized for my ability to foster accountable, inclusive, and high-performing teams. With a robust foundation in global import/export operations and a Diploma in Foreign Trade, I combine strategic direction and operational expertise to reliably deliver on business objectives. Expertise in relationship management, strategic planning, and proactive communication. My academic background includes a Bachelor's degree in Psychology with a focus on Neurology and a Teaching Diploma, providing a strong base in people management, team development. My experience in designing and leading training programs equips me to drive continuous improvement, process optimization, and change management initiatives. I hold certifications in people management and compliance (IATA DGR, AVIASECURE), ensuring full adherence to regulatory requirements and best practices. I value transparency, routinely communicating progress, risks, and opportunities to stakeholders, and I thrive in dynamic, cross-functional environments where innovation and strategic growth are paramount.
Proven track record in driving impactful results through strategic planning and effective execution. Strong focus on team collaboration and adaptability to dynamic environments. Equipped with essential skills in project management, problem-solving, and effective communication, consistently delivering high-quality outcomes. Enterprise professional, highly effective and ready to excel in customer success management. Background includes managing high-value client accounts and delivering tailored solutions to meet customer needs. . Expertise in relationship management, strategic planning, and proactive communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Order Management, Supply Chain
Bristol Myers Squibb
Boudry, Neuchatel, CH
03.2024 - Current
- End to End Order management
- Ensure timely order management and fulfilment (KPIs)
- Establish strong relationship with distributors and affiliates
- Respond in a timely manner to all customers inquiries promptly, identify issues and concerns and provide appropriate solutions
- Ensure the RMP is available for specific products
- Review of all terms and conditions, including price.
- Issue Commercial invoices, Proforma invoices, Credit notes and Commissions.
- Issue transport orders to our forwarding agents
- Issue or review shipping documents or any other documents needed for export, import or banks
- Supervise delivery dates and provide relevant information to the customer
- Manage Orders for External Clinical Trial customers
- Responsible for tracking shipments from our warehouses to final customers and handling any damage or return that may occur
- Manage any Change Control Requests for their department.
- Prepare monthly documents and checks required by the Finance Department
- Provide support and documents for audit purposes (logistics, finance, etc.)
- Maintain database for orders, product returns, credit notes and credit returns
- Collaborated cross-functionally and across regions with internal and external stakeholders to deliver business objectives.
- Led strategic meetings to define processes follow up approaches and communicate key objectives to teams and leadership.
- Establish new processes => Authored, updated, and implemented new procedures and work instructions to support transformation initiatives.
- Drove process optimization initiatives by analyzing business needs and implementing strategies to streamline product distribution and improve operational efficiency.
Export Distributor II
Bio-Rad
Fribourg, CH
01.2023 - 04.2023
- Responsible for the “just in time” delivery for ROW trade
- Completion of customs formalities in E-dec
- Issuance of legalizations such as Certification of Origin for China and Middle East trades
- Master data maintenance
- Delivery planning via Truck, Air and Sea.
- Calculation of the freight for CIP contracts
- Stock control, planning the make to order production, release of the batches and allocation by markets
- Weekly organization for ROAD shipments to the DC in Europe (Transport of Ambient and cool temp)
- Rotative lead of the Tier 1 meeting ( KPI daily assessment)
- Issuance of export documentation IMO and DG IATA for Dangerous goods transportation.
Export Coordinator II
Sanitized AG
Bern, CH
02.2022 - 12.2022
- Responsible for the “just in time” delivery for ROW trade
- Handling of Dangerous Goods shipments by Airfreight (issuance of DGD IATA, Certificate of Origin)
- Responsible for China shipments ( DG pallet labels issuance, packing list, invoicing and CoO)
- Completion of customs formalities in E-dec
- Freight calculation
- Organizing “taxi speedy” deliveries
Export Coordinator II
Fischer AG
Bern, CH
03.2021 - 12.2021
- Responsible for the operational export process to USA and for ROAD ( DAP) deliveries.
- Warehouse operation (picking, packing and delivery process reviewed and re-organized) team of 03 people.
- Booking the pickup with different stakeholders
- Maintenance of customer and material in the master data (pricing set up, price termination, Tender offer)
Customer Service Coordinator/ Export
Hapag-Lloyd
Basel, CH
05.2017 - 12.2021
- Temporary contract during the merger with UASC Green Container
- During the training of the “new employee, I was hired to ensure that the operational in delivery was up and running smoothly.
- All types of transportation were part of my responsibilities, Road, SEA and AIR.
- Entry booking in FIS system (Transport routing determination incl. Pre+ On carriage, choose the right Container on the container yard, calculate the weight of the freight and prepare DG declaration)
- Responsible for Europe- Asia / Europe- Middle East- Indian subcontinents trades.
Customer Service and Supply Chain Specialist II
Alcon/ Novartis
Fribourg, CH
06.2018 - 01.2021
- Joined the company during the merger from Alcon and Novartis
- Key user trainer during the implementation of ERP system (training directly with SAP consultants, creating export process for south European cluster)
- Responsible to review terms and conditions including prices according to the existing customer protocol.
- Engaged in proposed solutions and efficiency to the management, to solve customer issues.
- In charge of KEY ACCOUNT- ISRAEL trade (customer and distributor). Responsible for the commercial export and for consignment stock. Stock reconciliation rebates every quarter of the year. Returns and destructions process.
- Supported on the revision of transport contracts older than 10 years for EMEA trade
- Leaded “quotation Project” in collaboration with the PAV Pricing team (Tender x Quotation system wise and knowledge transfer as key user)
- Focused on bringing solutions such as finding the right freight forwarder partner for special agreements (speedy delivery inland) to minimize costs and optimize time quality.
Customer Service Coordinator/ Crosstrade
MSC Shipping Company
Basel, CH
12.2015 - 04.2017
- In charge for the coffee commodities cross trade transportation
- Issuance of Sea freight document- Bill of Lading, and final invoice
- Manifest document control / revision and filling on the dossier
- Ensure customer is updated about schedule changing
- Track and tracing shipments
- Liaise with ports and agencies worldwide
Compliance, Sanctions and Quality Coordinator
MSC Shipping Company
Basel, CH
09.2014 - 11.2015
- Responsible of the screening, controlling and monitoring bookings routing to sanctioned countries according to the EU-regulation (Ivory Coast, Syria, Libya, Iran and Russia)
- Process implementation (STAR) to support the operations on their daily responsibilities.
Customer Management II
New Visions and Open Language school
Zurich, CH
03.2012 - 06.2014
- Brazilian Portuguese tutoring face to face, online
- In charge to build tailored Business courses (lessons were held face to face at different Bank institutions such and Zurcher Kantonalbank, Credit Suisse and UBS.
- Led and coordinated multidisciplinary teaching teams, fostering an inclusive, high-performance environment and supporting talent development.
- Responsible to lead the teaching meeting to define strategies and pedagogic material to be used in class
- In charge to buy the office supplies
- Responsible for the maintenance of inhouse and online courses, contributing to its content.
Education
Foreign Trade Diploma - Im- Export
Conceptum AG
Zurich, CH12.2015
Bachelor of Science - Psychology
UNIP- Universidade Sao Paulo
Sao Paulo, BR12-2004
Teaching Diploma - undefined
Mackenzie American school
Sao Paulo, BR01.1999
College - undefined
RIO Branco II _ Rotary School
Sao Paulo, BR01.1996
Skills
- Innovation management
- Analytical thinking
- Proficient in GDP documentation practices
- Customer relations
- Management collaboration
- Emergency response
- Quality assessment
- Team building
- Process improvement
- Decision-making
Complex Problem-solving
Staff management
Operations management
Cross-functional teamwork
Customer training
Customer needs assessment
Scheduling and coordinating
Work Planning and Prioritization
Accomplishments
- Documented Order Management process, resulting in a comprehensive SOP and standardized daily operational procedures.
- I have enhanced process consistency, traceability and efficiency across the delivery process.
- I have led and trained team members on complex procedures, fostering clear communication and compliance
- I have managed financial operations including invoice flows, letters of credit, as well as communicated key banking changes to partners, ensuring smooth payment transitions and confirmations.
- I have supported shipping and customs processes by providing and managing complete, compliant documentation.
Certification
- (November 2023- March 2026) Leadership, Management // Conceptum AG (CH- Zürich)
- Learning about how to better engage and motivate employees; how to create an optimal organizational architecture, optimizing outsourcing, acquisitions and alliances, create strategic leadership vision and quantify market trends on a global scale.
- (May 2022) IATA DGR- 63rd Edition (CH- Zürich)
- Air Cargo Dangerous Goods
- (April 2022) IATA - Know Consignor// AVIASECURE (CH- Zürich)
- As part of its measure to protect against terrorism in aviation, Switzerland has been implementing a security concept that has been enshrined in legislation ( WOAH 748.122). It is based on international and European regulations.
- The known consignor is an integral part of the security chain in air cargo. Consignments of air freight from known consignors transported and handed over to the airport by an authorised agent of the airline or handling company will in principle not be subject to security checks, or only to a limited extent. Unsecured shipments will be subject to security checks, against payment.
- (March 2022) Customer Excellence // AVIASECURE (CH- Zürich)
- (JAN/ DEC 2015) Foreign Trade Diploma Im- Export// Conceptum AG (CH- Zürich)
- Free Trade agreement and customs formalities Diploma.
- (2011) EAD- Certificate of People Management (BR- Sao Paulo)
- (2008) Language Exchange Program_ EF School (AU- Sidney)
Hobbies
- reading
- meditate
- play with my dog
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
German
Upper intermediate (B2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Order Management, Supply Chain
Bristol Myers Squibb
03.2024 - Current
Export Distributor II
Bio-Rad
01.2023 - 04.2023
Export Coordinator II
Sanitized AG
02.2022 - 12.2022
Export Coordinator II
Fischer AG
03.2021 - 12.2021
Customer Service and Supply Chain Specialist II
Alcon/ Novartis
06.2018 - 01.2021
Customer Service Coordinator/ Export
Hapag-Lloyd
05.2017 - 12.2021
Customer Service Coordinator/ Crosstrade
MSC Shipping Company
12.2015 - 04.2017
Compliance, Sanctions and Quality Coordinator
MSC Shipping Company
09.2014 - 11.2015
Customer Management II
New Visions and Open Language school
03.2012 - 06.2014
Teaching Diploma - undefined
Mackenzie American school
College - undefined
RIO Branco II _ Rotary School
Foreign Trade Diploma - Im- Export
Conceptum AG
Bachelor of Science - Psychology
UNIP- Universidade Sao Paulo