Paul Koch
Kilchberg
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Receptionist
Boutique Hotel Helhmhaus
Zurich
02.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Provided customer service support by responding to inquiries regarding hotel services, amenities, and local attractions.
- Verified guest identification and credit cards to ensure accuracy of billing.
Education
Master of Arts - Higher Education Administration
Indiana University
Bloomington, IN USA05-1991
Skills
- Records Management
- Database Management
- Presentation Design
- Relationship Building
- Scheduling appointments
- Office Management
- Event Coordination
Curriculum Vitae
There will be obstacles. There will be doubters. There will be mistakes. But with hard work, there are no limits. -Michael Phelps USA Olympic Swimmer
Short Profile
- 20+ years in client services and office administration
- Meeting & events planning management
- High self-motivation and high independence
- Well organized and forward-thinking
- Solution-oriented
- Always exceeding customer expectations
- Outstanding writer and presenter
- English as mother-tongue
- B1-B2 German speaker
Personal Information
Date of Birth: 01/07/65
Languages
English
First Language
German
Intermediate (B1)
B1
References
References available upon request.
Timeline
Receptionist
Boutique Hotel Helhmhaus
02.2023 - Current
Master of Arts - Higher Education Administration
Indiana University
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