Pedro Fernandes
London
Summary
Dynamic leader with a proven track record in business planning and customer engagement, notably at O Moinho. Expertise in staff supervision and menu development, with significant achievements like organizing major Portuguese community events in the UK, including the massive Day of Portugal with 30,000 attendees. Skilled in creating memorable experiences and operational excellence.
Overview
21
21
years of professional experience
Work History
Restaurant Owner
O Moinho
05.2012 - 12.2024
- Resolved guest complaints with a focus on satisfaction to maintain positive dining experiences.
- Fostered a welcoming environment by training staff in customer engagement techniques.
- Streamlined budgeting processes by analyzing expenses and adjusting operational strategies.
- Motivated staff to exceed customer expectations for enhanced service delivery.
Event Organiser
Self Employed
01.2004 - 02.2012
- Organised some of the biggest Portuguese community events in the UK
- Developed comprehensive event plans by coordinating logistics and timelines.
- Managed budgets by tracking expenses and negotiating with suppliers.
- Some of events are:
- Day of Portugal. This was Massive event, that happened yearly with 30.000 attendees.
- Gala best Portuguese business owners. Yearly event too, for a more selected audience.
- Miss Portugal UK. A Competition event that happened between 2005 and 2010
Education
A Levels -
Escola Secundária
Borralha, PortugalSkills
- Menu development
- Staff supervision
- Business planning
- Customer engagement
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Restaurant Owner
O Moinho
05.2012 - 12.2024
Event Organiser
Self Employed
01.2004 - 02.2012
A Levels -
Escola Secundária
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