Philip Cush
Meilen
Summary
Experienced IT specialist with 20+ years of expertise in the banking sector. Provides valuable guidance to top-tier customers on infrastructure planning, roll-outs, and Disaster Recovery. Currently specializing in Business Continuity Management, with emphasis on Cloud/Hybrid deployments and Chaos Engineering. Goal is to effectively demonstrate High Availability/Disaster Recovery to customers and regulators, ensuring reliability and resilience in critical systems.
Overview
33
33
years of professional experience
1
1
Certification
Work History
IT Service Continuity Manager
Avaloq
06.2023 - 09.2024
- Development of the IT-SCM processes and procedures for Business Continuity Management
- Management of IT emergencies and coordination of Support and planning across clients, critical suppliers and vendors
- Advising on IT Recovery and Availability solutions and validation of Disaster Recovery Plans
- Establish, maintain and improve the DRPs and supervise annual testing
- Define performance metrics and provide regular updates to senior management
Architect / Service Delivery Manager
Credit Suisse
07.2014 - 05.2023
- Design and implementation of Mobile Device Management solution for Relationship Managers, delivering mobile applications to secure managed tablets
- Service Delivery Manager for Vendor supplied MDM Solution, and integration with Blackberry EUM on-premise infrastructure
- Stakeholder / Partner Management, liaising between End Users and technology providers, with Support lead / Recovery Management for High Priority Support issues
- Disaster Recovery project lead, owning DR efforts with daily reporting on progress to senior management
- Management of Ad Hoc Disaster Recovery Teams focused on high priority / visibility recoveries for issues on Trade Floor with resolution monitoring
- Governance lead and technical consultant to the Private Banking Tablet Review Board providing subject matter expertise on device strategy, service changes and technical direction
Technical Relationship Manager & Tech Lead
Citrix Systems
05.2004 - 06.2014
- Managed high severity incidents for top tier customers: Credit Suisse, UBS, Barclays, Citi, Reuters & GCHQ
- XenApp, XenDesktop and XenMobile support and Engineering development
- Disaster Recovery management of virtual teams from Engineering, Development & Sales
- Project Management of Structured Problem Solving initiative and delivery leading to the setup of the Red Account team, focused on the top10 customer issues worldwide
- Presided over Topology Planning Project with banking sector customers
- Prepared and delivered internal stakeholder communication
- Presented at annual Customer conferences and breakout sessions
IT Network Manager
Royal College of Surgeons Ireland
05.2002 - 04.2004
- Management of College IT staff for Dublin campus (2,000 internal users,20,000 Students)
- Chair of IT Management Committee (Student & Staff representatives)
- Managed and rolled out Virtualisation of Server and Desktop infrastructure
- Planning and implementation of Storage Area Network (SAN) infrastructure for high availability of mission critical College systems and learning initiatives
- Scripting and automation roll outs (Servers / Desktops / Thin clients)
- Capacity planning and Disaster Recovery (DR) development
Systems Engineer
CR2
01.2000 - 05.2002
- Overall planning and implementation of the Local and Wide Area network setup topologies linking worldwide offices of the CR2 group
- Administration of E-mail, SQL cluster, SAN Storage
- Project management of the Windows2000 migration initiative and roll out
- Implementation of Disaster Recovery solutions
- Automation of software and hardware solutions for users needing technical support when on location or out in the field
Network Engineer
Gateway2000
01.1997 - 01.2000
IT System Administrator
Northern Ireland Civil Service
01.1995 - 01.1997
Sound Engineer / Radio broadcast engineer
BBC Northern Ireland
01.1993 - 01.1995
Pension and Investment consultant
Lincoln National
01.1992 - 01.1993
Education
B.Sc. - Information and Computing
Open University
Skills
- Customer service
- Team leadership
- Verbal and written communication
- Time management
- Complex Problem-solving
- Decision-making
- Documentation and reporting
- Operations management
- Organizational skills
Certification
- Avaloq Foundation (FOU)
- Avaloq Banking Resource Kit
- Blockchain Basics (University at Buffalo)
- Smart Contracts (University at Buffalo)
- Decentralized Applications (University at Buffalo)
- Citrix Certified Administrator
- Financial Planning Certificate1 &2
LANGUAGES
English (Native Speaker) & German (intermediate)
Timeline
IT Service Continuity Manager
Avaloq
06.2023 - 09.2024
Architect / Service Delivery Manager
Credit Suisse
07.2014 - 05.2023
Technical Relationship Manager & Tech Lead
Citrix Systems
05.2004 - 06.2014
IT Network Manager
Royal College of Surgeons Ireland
05.2002 - 04.2004
Systems Engineer
CR2
01.2000 - 05.2002
Network Engineer
Gateway2000
01.1997 - 01.2000
IT System Administrator
Northern Ireland Civil Service
01.1995 - 01.1997
Sound Engineer / Radio broadcast engineer
BBC Northern Ireland
01.1993 - 01.1995
Pension and Investment consultant
Lincoln National
01.1992 - 01.1993
B.Sc. - Information and Computing
Open University
Similar Profiles
Dimple BharadwajDimple Bharadwaj
Database Engineer at AvaloqDatabase Engineer at Avaloq
MAUD VISINI CHISARIMAUD VISINI CHISARI
Senior Banking Service Manager at AvaloqSenior Banking Service Manager at Avaloq
Gokulraj KumarasamyGokulraj Kumarasamy
Cloud Devops Specialist at Avaloq Asia Pte LtdCloud Devops Specialist at Avaloq Asia Pte Ltd