Pierre Lamarche

Transformation Program manager : increase revenues, reduce operational costs and increase employee and clients satisfaction

• Defined the strategic goals with related objectives and KPIS
• Elaborated the future Target Operating Model with partners and managing partner (63 stakeholders)
• Structured the program governance, roadmap, dashboard and resources
• Coordinated the program, team (lawyers, operations, finance, HR) and the change management plan
• Participated to workshops with teams in process improvements. Elaborate quicks wins and global transformation initiatives.
• Coordinated IT and Product team to align roadmap and medium/long term objectives.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.

Compliance program to Arendt Investor Services

• Ensure the compliance of the entity ruled by CSSF (20/750 Circular)
• Finalize the gap analysis with CISO and elaborate the program with 43 projects (IT, Security, Architecture, Development, Infrastructure, PMO)
• Manage the program with all stakeholders
• Ensure increase of maturity of the teams (CMMi)
• Managed cross-functional teams for successful project completion within deadlines and budgets.

PMO restructuring

• Supported head of Strategy and Projects in increasing maturity in the project management framework
• Defined the portfolio gating processes and related documentation
• Mentored project managers, fostering professional development and knowledge sharing within the PM team
• Implemented project management tooling, dashboarding and risk management framework
• Facilitated stakeholder engagement through regular updates and feedback sessions ensuring alignment on objectives
• Be the SPOC with product management team to ensure alignment with strategic objectives of the company.

• Led change initiatives to enhance operational efficiency across multiple departments dealing with Data Management
• Defined data services with related SLA (provide reporting capabilities and data science models)
• Developed and implemented training programs to support the data
• Adapt the communication channels (WIKI, JIVE), animate the BI community and leverage the audience
• Temporary led the team for specific topics (Geneva and Serbia teams)
• Analyzed stakeholder feedback to refine change management strategies and processes.
• Collaborated with cross-functional teams (data, IT, supply chain) to ensure alignment on project objectives and deliverables
• Facilitated workshops to promote understanding of new systems and procedures among employees
• Implemented a new agile team (Scrum) between Digital-Data and IT team to provide BI services: align sponsors, define the future organization and casting, define roadmap, empower the team, provide SAFe and agile advices.

• Built up the global governance set up (multi stakeholders investment, agile approach, multi site in EU, supplier owned by sponsors).
• Sizing - 4years with 150 project members and CHF35M budget.
• Led a team of 6 people (head of PO, head of BA, project managers, PMO)
• Set up the program and coordinate the global roadmap
• Coordinated of the project team with 5 members (project managers, PMO, BA coordination, Product Manager/owner)
• Built the project and product reporting to all different levels of management. Program cost controlling.
• Managed the program (budget, risks, communication, plan, baseline adaptation on a Prince2 gating system)
• Led strategic program development and implementation to align with organizational goals.
• Manage the project sourcing (call for tenders, purchasing, contract management)
• Oversaw budget allocation and resource management for multiple projects simultaneously
• Facilitated stakeholder engagement through regular communication and feedback loops
• Collaborated closely with executive leadership to develop strategic plans for long-term growth

• Coordinated the deployment of ERP JDEdwards Purchasing processes at ICRC Headquarters in Geneva.
• Managed the change management within finance, IT, logistic and purchasing.
• Led the functional and technical teams during solution design, analysis and developments.
• Integrated audit recommendation during analysis.
• Led organizational change initiatives around the project to enhance operational efficiency (finance, IT and logistic).

• Managed an Agile project to deliver an e-banking platform to control credit cards (as SCRUM master). We fully focus our product management on the value delivered
• Coordinated two Partner Banks onboarding (CH, MC) to provide branded credit cards
• Manage the card product outsourcing project to Poland with technical and legal constraints
• Supported head of PMO to increase the framework maturity
• Led a project to provide metal cards to ultra high net worth clients including R&D, provider selection and high constraints from clients worldwide.

• Actively participated to the Project management audit, select and adopt the best method for Luxair (Hermès), define/deploy/adapt the 13 templates, training to PM.
• Manage Project Managers : Managed and coached 4 projects managers with the new method and collect improvements.
• Coordinated several projects for LuxairTours, mainly on dynamic pricing model. Define business case, led the RFP and implement the new tooling
• Directed the IT controlling: implement a controlling and planning tool to manage plans, resources and identify bottlenecks and support budgeting process (Project Server).
• Managed cross-functional teams in the delivery of innovative technology solutions, improving service quality for Luxairtours.

• PMO for MIS (Business Intelligence team): Deployed and adapted Prince2 method to the unit, monitored the budget and project (2M budget per year, different types of projects to deliver high quality standards dashboards)
• SAP Billing Project Manager (6.2M€, 20 mills over 3 years) : centralized the billing process for 20 countries
• Mill integration project manager for Estonia, Romania, Poland and France.

• Logistic operations manager : managed the supply chain operations from sales to final delivery (20 people on my team)
• Set up dashboards to pilot operations, set up a continuous improvement program
• Project Manager : coordinated an internal project (supply chain tool between sales to deliveries) to reduce delay to deliver vehicles.

• Mapped, analyzed and redesigned processes of the city of Luxembourg (ARIS). Processes covered all the citizens administrative services (147 processes)
• Defined User Interface conventions, documentation system and quality control checks
• Performed some technical developments to improve the capacity to mapped processes by understanding the limitation of the systems (BEA Weblogic).
• Supported the project manager on the stakeholder management (Luxembourgish).

• THALYS Project Manager: operational tool implementation to organize the online planning of all trains in the network
• Managed the project team on a fix cost set up with team members
• Led cross-functional teams to successfully deliver complex projects on time and within budget.
• Managed the stakeholders expectations by providing clear governance, project status and reporting
• Planned, designed, and scheduled phases for the project
• Business Analysis for several requirements definition.

• Managed a Business Objects implementation on time and withing budget (project was part a global program Conex - supply chain digitalization)
• Resource management, Coordinated IT developers and architect.
• Built the change and training plan
• Trained users and compile documentation