Pietro Maffei
Belmont-sur-Yverdon
Summary
.
Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced with CRM systems and their implementation to foster customer loyalty and retention. Utilizes data-driven insights and customer feedback to develop effective strategies. Track record of enhancing customer experience through strong analytical and communication skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
CRM & Middleware Lead - IT Applications
Nagravision SA
02.2015 - Current
- Technical lead of the MS Dynamics CRM platforms (Dynamics365 for Customer Engagement)
- Management of a team of JAVA developers working on in-house applications
- Interface between IT group and business owners, users management, CRM systems tenant management and upgrades
- Leading dev Team for Customization and development of changes
- Solutions testing and deployment
CRM Administrator
Nagravision SA
03.2010 - 01.2015
- Application Engineer/Oracle Siebel CRM Platform Administrator for Nagravision SA, maintenance and support for Sales and Services Business entities
- Interface between IT group and business process owners, users management, CRM systems maintenance, improvements and upgrades
- Development implementations
- Point of contact for our off-shore resources in India
QA Software Test engineer
Nagravision
09.2004 - 02.2010
- Participation in the creation and setup of the test strategies for the core processor of our DTV, smart card based receivers (Set Top Box)
- QA code validation of STB core processors for Nagravision products
Integration technician
GE / Visiowave
09.2004 - 02.2010
- Integration technician on Visiobox products
- Improvement of product quality and continuous feedback with R&D team
Test Engineer
Silicon Graphics
05.1999 - 06.2003
- Setup and implementation of the manufacturing test strategy for SGI Compositor (graphic pipeline multiplexor on4 x DVI)
- Close collaboration with R&D on product development
- Test engineer on Onyx2 Infinite Reality graphic cards, digital video option DIVO, and ORIGIN server
- Principal support on assembly line + tests elaboration for product evolution and upgrades
Repair Technician
Silicon Graphics
08.1994 - 04.1999
- Setup Technical lead on Onyx2 Infinite Reality graphics
- Managing a team of4 people for IR Onyx2 graphic cards repair
- Knowledge acquisition in USA with R&D team at SGI Mountain View
- Troubleshooting, failure analysis and repair for SGI Indy, Indigo2 & Impact graphic cards at manufacturing and field repair level
Education
Bachelor of Science HES-SO - Computer Science, major in Management Systems
HEIG-VD Yverdon
Yverdon, VD10.2012
ET Technician degree - telecommunication
CPLN (Centre Professionnel du Littoral Neuchâtelois)
Neuchâtel, NE06.1994
Federal Capacity Certificate (CFC) - Electronics, computer techniques CPT
Tornos Bechler Moutier
Moutier, JU07.1992
Skills
- Managing Teams of people based in multiple locations (Switzerland, India, USA)
- Microsoft Dynamics365 for Customer Engagement, Azure DevOps & Azure active directory, MS Flows, PowerApps, PowerAutomate, CRM environments management, solutions deployment, forms and workflows, Sales Copilot
- Oracle Siebel CRM8X, Oracle BPA, BPM, SQL Developer, JDeveloper
- Business process modeling, project management
- Microsoft Windows Server, Visual Studio (NET C#), Office365 suite
- HTML, XML, CSS and JavaScript
- OpenGL pipeline,3D Graphic Cards Hardware
- MIDI, DAW, at depth knowledge of synthesisers and synthesis techniques
- Campaign management
- Lead generation techniques
- CRM software proficiency
- Cross-selling tactics
Languages
French : Mother Tongue
English : Spoken and written fluently, CAE Cambridge University grade A
Italian : Good understanding, basic conversation
German : Some notions
Hobbies and Interests
Synthesizers, Electronic Music, Digital Art, Drawing, painting, Family outing, Reading, Cycling, Running
Certification
- [Area of certification]
Timeline
CRM & Middleware Lead - IT Applications
Nagravision SA
02.2015 - Current
CRM Administrator
Nagravision SA
03.2010 - 01.2015
QA Software Test engineer
Nagravision
09.2004 - 02.2010
Integration technician
GE / Visiowave
09.2004 - 02.2010
Test Engineer
Silicon Graphics
05.1999 - 06.2003
Repair Technician
Silicon Graphics
08.1994 - 04.1999
ET Technician degree - telecommunication
CPLN (Centre Professionnel du Littoral Neuchâtelois)
Federal Capacity Certificate (CFC) - Electronics, computer techniques CPT
Tornos Bechler Moutier
Bachelor of Science HES-SO - Computer Science, major in Management Systems
HEIG-VD Yverdon
Similar Profiles
Ayush Singh BhadauriyaAyush Singh Bhadauriya
Senior Software Engineer at NAGRAVISION INDIA PRIVATE LIMITEDSenior Software Engineer at NAGRAVISION INDIA PRIVATE LIMITED
Arjun AlvaArjun Alva
Engineering Manager at Nagravision India Pvt LimitedEngineering Manager at Nagravision India Pvt Limited
Ankit AggarwalAnkit Aggarwal
Senior Corporate Security Engineer at Nagra USA LLP, Nagravision India Pvt. Ltd.Senior Corporate Security Engineer at Nagra USA LLP, Nagravision India Pvt. Ltd.