Piyaboot Visesbora
Rapperswil
Summary
High emotional intelligence and social competence. He is an experienced leadership. His deep knowledge in Strategic Facility Management and Hospitality Management allows him to step into his clients shoes and identify the needs of them. Service management expert, experience in the transformation of company service areas into efficient, innovative and competitive units, design and planning of strategic facility management and workplace management, experience in marketing and communication in a multicultural environment, over 10 years of experience in the hotel and hospitality industry, experience in the B2B2C relationship. Special knowledge in the development and implementation of service management units in the value chain of companies, strategic and conceptual further development of facility management, contract management, personnel management, presentation and representation, project management, service quality management, entrepreneurial thinking, innovative, result- and goal-oriented, analytical and structured, multilingual, strong in presentation and negotiation, flexible doer, team player, high adaptability
Overview
29
29
years of professional experience
Work History
Business and Leadership Coaching
Jeunesse Global
01.2016 - Current
- Provided individual and group coaching to business leaders on leadership development topics.
Managing Partners and Co-Founder
RPC Consulting Thailand
01.2015 - Current
- Develop and maintain an effective marketing and public relations strategy to promote the products, services and image of the company in the wider community
- Represent the company in negotiations with customers, suppliers, government departments and other key contacts to secure for it the most effective contract terms
- Develop and maintain an effective marketing and public relations strategy to promote the products, services and image of the company in the wider community
- Oversee the preparation of the annual report and accounts of the company and ensure their approval by the board
Research Assistant
Zurich University of Applied Science
Wädenswil
01.2014 - 01.2015
- Company Overview: Institute of Facility Management, Wädenswil, Zurich, Switzerland
- Participation in the project Value Proposition and Service Design Ambient Assisted Living Technology for Elderly in Private Household
- Evaluation and summarisation of research material on value proposition, service design and consumer behaviour with a focus on demographic developments in private households
- Weekly exchange of project status with the entire team
- Institute of Facility Management, Wädenswil, Zurich, Switzerland
Market Research and Business Development
Swinti AG
Münsingen
01.2014 - 12.2014
- Provide Swinti with market-relevant data and statistics and with the respective interpretations
- Responsible for the development of the Asian markets, especially the Thai market
- Review composed of reviewing the state of art, services, customer satisfaction and customer behaviour
- Draft texts for literature research
- Summary, the most important topics in the business research activities
Executive Consulting and Project Development
Sasidara Resort und Hotel
Nan
01.2013 - 12.2014
- Developing the business plan and the strategic planing and implementation
- Responsibility for various consulting and development projects, market and company analyses, participation in the definition of mission, vision and strategy, development of business processes, personnel management, forecasting
Assistant Restaurant Manager
Saint of Bamboo Restaurant
Rapperswil
01.2012 - 12.2014
- Deputy of the restaurant manager and host
- Creation of the marketing strategy and customer service management strategy, control and service quality, coordination of employees
Service System Support
ABB Turbo Systems Ltd.
Baden
01.2011 - 12.2012
- Processing of customer and ship data in SAP R/3
- Allocation of ships, systems and turbochargers according to service reports, data support Checking for data redundancy, supplementing product and customer data
- Creation of e-learning modules with Articulate Studio 09 and Adobe Captivate Presenter, creation of communication concept for business unit 'Turbocharging'
Owner and Manager
Karon Cocktail Inn
Phuket
01.2004 - 12.2009
- Creation of the business plan and strategy, responsibility for the achievement of strategic and operational goals
- Creation of the marketing strategy and the sales concept
- Budget responsibility, checking and adjusting company accounting, checking the reservation system, looking after international customers
Assistant Manager
Sun Hill Hotel
Phuket
01.2000 - 12.2008
- Support for international customers, customer relations management
- Control of reservation systems, control of accounting, coordination of employees, organisation of guest events, check-in/check-out support
Assistant Front Office Manager
Golden Sand Inn
Phuket
01.1997 - 12.2004
- Taking care of international customers, customer relations
- Management, control of the reservation system, support
- Check-in/check-out, sales tasks, organisation of guest events
Bank Officer
Siam City Bank
Bangkok
01.1996 - 12.1997
- Taking care of international customers
- Responsible for CRM and maintain service quality
- Report overall service quality
Education
Mini MBA - Leadership and Organisation, Leadership and Teamwork, Risk Management, Innovation Strategy and Leadership, Change Management, Strategy and Operation
European Institute of Leadership & Management
Dublin, Ireland01.2024
Master of Science - Facility Management
University of Applied Science (ZHAW)
Wädenswil, Zurich, Switzerland01.2014
Post Graduate Degree Diploma - International Hospitality Management
Manchester Metropolitan University
England01.2011
Bachelor - Agricultural Economics
Khon Khen University
Thailand01.1996
High School -
Sarakam Pittayakom High School
Thailand01.1992
Doctor of Business Administration - Leadership
School of Business Management - Geneva
Geneva Switzerland Skills
- Very Good
- Innovation and creativity
- Influencing skills
- Organizational development
- Customer focus
- Sales and marketing
- Coaching and mentoring
- Stakeholder management
- Innovation management
- Operations management
- Adaptability and resilience
- Business analysis
- Human resources management
- Management consultation
- In-depth research
- Self motivation
- Assignment delegation
- Interpersonal communication
- Leadership development
- Video conferencing
- Develop training programs
- Creative solution development
- Communication strategies
- Performance improvement
- Time management abilities
- Problem-solving abilities
- Sales training
- Adaptability and flexibility
- Team collaboration
- Effective communication
- Teamwork and collaboration
- Decision-making
- Coaching and development
- Soft skills training
- Training program development
Languages
Native, Advanced, Good
References
Mr. Rainer Staub, 198 Moo 10, Chaiyasatan Maung, 55000, Thailand, +66 94 334 3989, rainer.staub@rpc-thailand.com
Personal Information
Date of Birth: 04/24/75
Languages
Thai
First Language
English
Advanced
C1
German
Upper Intermediate
B2
Timeline
Business and Leadership Coaching
Jeunesse Global
01.2016 - Current
Managing Partners and Co-Founder
RPC Consulting Thailand
01.2015 - Current
Research Assistant
Zurich University of Applied Science
01.2014 - 01.2015
Market Research and Business Development
Swinti AG
01.2014 - 12.2014
Executive Consulting and Project Development
Sasidara Resort und Hotel
01.2013 - 12.2014
Assistant Restaurant Manager
Saint of Bamboo Restaurant
01.2012 - 12.2014
Service System Support
ABB Turbo Systems Ltd.
01.2011 - 12.2012
Owner and Manager
Karon Cocktail Inn
01.2004 - 12.2009
Assistant Manager
Sun Hill Hotel
01.2000 - 12.2008
Assistant Front Office Manager
Golden Sand Inn
01.1997 - 12.2004
Bank Officer
Siam City Bank
01.1996 - 12.1997
Mini MBA - Leadership and Organisation, Leadership and Teamwork, Risk Management, Innovation Strategy and Leadership, Change Management, Strategy and Operation
European Institute of Leadership & Management
Master of Science - Facility Management
University of Applied Science (ZHAW)
Post Graduate Degree Diploma - International Hospitality Management
Manchester Metropolitan University
Bachelor - Agricultural Economics
Khon Khen University
High School -
Sarakam Pittayakom High School
Doctor of Business Administration - Leadership
School of Business Management - Geneva