PIYUSH YADAV
Assistant Service Manager
Chandigarh
Summary
Highly motivated Assistant Service Manager with more than 10 years in in Life Science. Excellent reputation for resolving problems and improving customer satisfaction. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. High throughput automation, good laboratory practices (GLP), , ELISA, DNA/RNA extraction, cell culture are major domains of expertise.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Service Manager
Bioscreen Instruments Pvt Ltd
Chandigarh
03.2018 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with customers to discuss service needs and develop effective and practical solutions
- Scheduled service calls according to customer location and urgency of need.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Installed and repaired Automatic Liquid handlers, Microplate Spectrophotometers, Microplate Washers & Multi-mode microplate readers, on clients' premises.
- In-depth knowledge of ELISA, DNA/RNA extraction, Cell culture growth.
- Managed over 100 customers, around 25 Automations,150 Detection System & 15 Solvent Evaporation Systems.
- Worked with customers to educate and inform on product & service, effectively closing over 20 deals.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
Field Service Engineer
Bioscreen Instruments Pvt Ltd
New Delhi
07.2012 - 03.2018
- Engaged in first-level support for customers requiring routine support and troubleshooting
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Developed, designed, deployed and integrated automation & detections systems and network.
- Skilled in LAB Automations, Robotics, ELISA, DNA/RNA extraction, CLIA, Biotechnology, Cell Culture, Life Sciences, and Committed to providing optimum service support through personal visits and online support.
- Proficient in investigating and troubleshooting problems and providing efficient, courteous and professional repair services.
- Maintains strong internal, supplier and customer relationships for maximum effectiveness.
- Managed over 50 customer service calls in week.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya, Patel College Of Science & Technology
Bhopal 05.2008 - 05.2012
Senior Secondary - Physics, Chemistry & Math
Kendriya Vidyalaya
Gwalior 07.2006 - 06.2007
High School -
Kendriya Vidhiyala
Gwalior 07.2004 - 06.2005
Skills
Technical Analysis
Accomplishments
- Factory Service Training in TECAN, Switzerland on Automated Liquid Handling Systems in month of May 2017.
- Factory service Training in TECAN, Austria in Infinite series Detection Readers in month of July 2017.
- Factory service Training in TECAN, Austria in Spark Detection Readers July 2017.
Instruments Handled
- Automated Liquid Handling Processor (Make: Tecan, Switzerland)
- Multi-mode Microplate Readers with Cell Imaging Systems (Make: TECAN, Austria)
- Microplate Washers (Make: Tecan, Austria)
- Microplate semi-Automated Elisa reader (Make: Tecan, Austria)
- LVL 2D-3D barcode Readers (Make: LVL, Germany)
- Semi-Automated Liquid Extraction Systems (Make: FMS, USA)
- Auto-scribe LIMS Software (Make: Auto-scribe, UK)
- Solvent Evaporation System (Make: SP Scientific, UK).
- LGC Automated liquid Handling & semi -automated systems (Make: Biosearch technologies (LGC group), USA)
Timeline
Assistant Service Manager
Bioscreen Instruments Pvt Ltd
03.2018 - Current
Field Service Engineer
Bioscreen Instruments Pvt Ltd
07.2012 - 03.2018
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya, Patel College Of Science & Technology
05.2008 - 05.2012
Senior Secondary - Physics, Chemistry & Math
Kendriya Vidyalaya
07.2006 - 06.2007
High School -
Kendriya Vidhiyala
07.2004 - 06.2005
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