Priti Mala
Chandigarh
Summary
A highly competent F&B Service professional who can be trusted in managing complex work environments, reducing costs and eliminating waste to maximize profitability of food service operations. A multi-skilled, multi-talented and robust self-starter who can beat expectations. As a graduate in hospitality management with 6 years of experience in field of luxury hotel F&B management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Executive
Holiday Inn Chandigarh, An IHG Hotel
01.2023 - 04.2023
- Enhanced customer satisfaction by implementing innovative menu offerings and service improvements.
- Streamlined operations for increased efficiency through the implementation of new technologies and training programs.
- Reduced food waste by implementing inventory management systems and sustainable practices.
- Increased revenue with targeted marketing campaigns and promotions to attract new customers.
- Implemented staff training programs to improve service quality, leading to consistently positive customer reviews.
Food & Beverage Captain
Ramada Plaza By Wyndham, Chandigarh
06.2022 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Food & Beverage Trainee Supervisor
Royal Orchid Resort & Spa, Goa
06.2019 - 03.2021
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
Food & Beverage Sr. Associate
Sterling Holidays Varca, Goa
12.2017 - 04.2019
- Enhanced team performance by implementing effective project management strategies and providing consistent guidance.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Trained and supported new team members, maintaining culture of collaboration.
Guest Service Associate
Vadic Village Spa & Resort, Kolkata
12.2015 - 09.2017
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Provided personalized recommendations for local attractions, enhancing guests'' overall experience.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
I.T. & Guest Service Associate
Park Plaza, Chandigarh
08.2014 - 01.2015
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Provided personalized recommendations for local attractions, enhancing guests'' overall experience.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Education
BSS Diploma In Aviation & Hospitality Management - Hospitality Management
SHEDS Institute Of Aviation Hospitality Management
Solan, Himachal Pradesh, India05.2015
12th -
Himachal Pradesh Board Of School Education
Shimla, India03.2014
Skills
- Supply Chain Management
- Inventory Management
- Operations Management
- Team Leadership
- Cocktail Making skills
- Menu Development
Certification
- Employee of the Month in 2018 at Sterling Holidays Corporation.
- Certificate of Joining American Whisky Ambassador India (Cheers) Seminar on 2016 At Vedic Village Spa and Resort.
- Certificate of appreciation in Recognition of outstanding performance on 2019 At Royal Orchid Resort.
- Certificate Of First Aid Responder Training on 2018 At Sterling Holidays Resort ( No_FR_201/ 21292) GVK/ EMRI.
Softs Skills
Microsoft Office
Microsoft Windows
Microsoft Word
Opera Oracle version (PMS)
Fidelio (PMS)
Timeline
Food & Beverage Executive
Holiday Inn Chandigarh, An IHG Hotel
01.2023 - 04.2023
Food & Beverage Captain
Ramada Plaza By Wyndham, Chandigarh
06.2022 - 12.2022
Food & Beverage Trainee Supervisor
Royal Orchid Resort & Spa, Goa
06.2019 - 03.2021
Food & Beverage Sr. Associate
Sterling Holidays Varca, Goa
12.2017 - 04.2019
Guest Service Associate
Vadic Village Spa & Resort, Kolkata
12.2015 - 09.2017
I.T. & Guest Service Associate
Park Plaza, Chandigarh
08.2014 - 01.2015
BSS Diploma In Aviation & Hospitality Management - Hospitality Management
SHEDS Institute Of Aviation Hospitality Management
12th -
Himachal Pradesh Board Of School Education
- Employee of the Month in 2018 at Sterling Holidays Corporation.
- Certificate of Joining American Whisky Ambassador India (Cheers) Seminar on 2016 At Vedic Village Spa and Resort.
- Certificate of appreciation in Recognition of outstanding performance on 2019 At Royal Orchid Resort.
- Certificate Of First Aid Responder Training on 2018 At Sterling Holidays Resort ( No_FR_201/ 21292) GVK/ EMRI.
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