Priyanka Tomar
Zurich
Summary
IT professional with over 8 years of experience in the Telecom OSS/BSS domain, focusing on business analysis, solution design, and customer experience enhancement. Proven expertise in end-to-end solution design, requirements gathering, and feasibility assessments, effectively defining project scope and optimizing solutions for business stakeholders. Skilled in Unix and scripting, with hands-on experience in security management of identities and provisioning of value-added services (VAS) products. Committed to aligning improvement strategies with organizational goals to drive operational efficiency and enhance customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Specialist
Europe based telecom Giant
Amstelveen
02.2021 - 10.2023
- Managed mediation operations for Eventlink from onsite location in Netherlands.
- Executed impact analysis for new requirements from OTT players affecting mediation.
- Supported onsite operations by addressing high-priority incidents in mediation.
- Applied detailed knowledge of CDR processing and BLN logics in mediation tasks.
- Ensured timely delivery of artifacts for business validations per release management process.
- Automated scripts to enhance performance of Eventlink product.
- Assisted with business queries regarding production environment operations.
Business Analyst
Infosys Pvt. Ltd.
08.2015 - 11.2020
- Business analyst in the area of security management of VAS product (Email) of UK based telecom giant.
- Designed solutions for identity recovery from security threats (hacking, unethical activity), improving customer experience for client.
- Worked on the various new security aspects such as two factor authentication, Forgot Password, Edit Password processes (password recovery processes).
- Requirement Gathering and Analysis: Perform requirement feasibility and impacts on the various systems, and build business use cases.
- Evaluate solutions from cost, usability, scalability, complexity, risk, architectural point of view and then agree the solution to be developed with all stakeholders.
- Designed new REST API calls between client and its supplier as part of solution building, and ensuring architectural compliance.
- High level solution design for order fulfillment and order management of VAS product of the client.
- Resolved data integrity issues, enabling business to organize accounts according to data hierarchy.
- Provided Component /test team support, Go live deployment support, post go live trials and launch support.
- Excellent understanding of Telecom framework- eTom, SID, TAM, OSS/BSS.
- Analyzed AS-IS product structure in old catalogue and delivered TO-BE solution for master product catalogue.
- Assisted teams throughout different phases of SDLC and resolved critical issues.
- Hands on expertise on STORM (creation of solution stories), Sharepoint (accessing the documents), HPQC tool (to access the QCs) and EA tool (for creation of sequence diagrams).
Education
MBA - System and Finance
Symbiosis International University
01-2015
B.E - ECE
Rajiv Gandhi Proudyogiki Vishwavidyalaya
01-2012
Skills
- IBM RSA process design
- Enterprise architecture tools
- Microsoft Office Suite
- OSS/BSS solution design
- Process optimization
- Requirements gathering
- Telecommunications frameworks
- Gap analysis techniques
- Business process enhancement
Certification
- Information Technology Infrastructure Library (ITIL) v3 Foundation, 08/13
- Business Continuity Management System (BCMS) ISO 22301:2012 Implementation, 08/13
- Business Process Framework (eTOM) foundation
- KPMG Interactive Telecom Education (KITE)
Accomplishments
• Long-term onsite experience (13 months) at the client location.
• Recognized as ‘Rising Star’ at Infosys at the CDP level.
• Part of the best team awarded for the quality of work at the Infosys CDP level.
• Recognized as ‘Rising Star’ at Infosys at the CDP level.
• Part of the best team awarded for the quality of work at the Infosys CDP level.
Disclaimer
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
Timeline
Operations Specialist
Europe based telecom Giant
02.2021 - 10.2023
Business Analyst
Infosys Pvt. Ltd.
08.2015 - 11.2020
MBA - System and Finance
Symbiosis International University
B.E - ECE
Rajiv Gandhi Proudyogiki Vishwavidyalaya