Priyanka Vashist
Zurich
Summary
Highly skilled Cabin Crew Member with extensive experience in enhancing passenger experience and ensuring flight safety. Proven track record as a brand ambassador, specializing in VIP services and proficient in emergency response. Demonstrates excellent problem-solving abilities in customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Qatar Airways
Doha
05.2022 - 10.2024
- Served as Brand Ambassador for the Indian Premier League 2024, enhancing Qatar Airways' brand visibility and passenger engagement.
- Ensured passenger safety and comfort by conducting detailed pre-flight briefings, and efficiently managing in-flight services.
- Provided first aid assistance to passengers when necessary.
- Addressed and resolved customer complaints swiftly, maintaining high satisfaction levels.
- Monitored passenger consumption of alcohol on board flights according to company policy.
- Communicated effectively with customers using English language skills.
- Maintained a professional appearance at all times while interacting with customers.
- Strictly adhered to safety protocols and regulations, contributing to a secure flight experience for all passengers.
- Proactively assisted passengers with special needs, ensuring a welcoming and inclusive environment.
Senior Cabin Crew Member
GoFirst Airways
New Delhi
02.2018 - 05.2022
- Managed the safety and security of passengers on board aircrafts.
- Provided customers with excellent service while ensuring their comfort and satisfaction.
- Enforced airline regulations and policies to ensure a safe flight environment.
- Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off.
- Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
- Maintained inventory of supplies onboard the aircraft such as blankets, pillows, headsets.
- Distributed meals and beverages according to company guidelines in an efficient manner.
Education
Aviation Training - Aviation
Qatar Airways
Doha, Qatar06-2022
Bachelor of Commerce - Commerce
Punjab University
Chandigarh, India05-2019
Skills
- Team Leadership
- Administrative tasks
- Customer Service
- Training and mentoring
- Reports and documentations
- Safety Procedures
- Emergency Response
- Professional Communication
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
German
Beginner
A1
Certification
- First Aid
- Aviation Safety
Timeline
Cabin Crew Member
Qatar Airways
05.2022 - 10.2024
Senior Cabin Crew Member
GoFirst Airways
02.2018 - 05.2022
Aviation Training - Aviation
Qatar Airways
Bachelor of Commerce - Commerce
Punjab University
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