Puvinder Sharma
Chandigarh
Summary
I am a person who loves to work in a dynamic environment and be part of a team. I can work with all levels of professionals as well as a fast learner. My main objective is to learn from the people I meet so that I will be able to implement them in any position I hold. The key strengths that I possess include: - Self-confidence, Dedication towards work & excellent relationship management skills coupled with strong analytical, problem solving & organizational abilities. Ability to understand complex issues quickly grasping all concepts
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Strategic & Business Development Manager - Global
Netsmartz
10.2023 - 1 2024
- Managing and Supporting Business and operations for The US and Europe.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Generated new business with marketing initiatives and strategic plans
- Reached out to potential customers via telephone, emails.
Manager Strategic Partnership - Global
Netsmartz
07.2023 - 10.2023
- Founded in 1999, Netsmartz is a USA-based software development company, headquartered in Rochester, NY, operating from 10+ worldwide global locations, with 1000+ employees
- We are trusted by Fortune 500 clients, Midsized Enterprises, and Start-Ups for their digital transformation projects and have worked with over 3000+ clients
- We are CMMI3, Great Place To Work, ISO 9001:2008 & ISO 27001 certified
- Our Services include the following: 1
- Generative AI Development Services 2
- Custom Software Development/Product Development for Web, Mobile, and Desktop 3
- Staff Augmentation Services covering 50+ technologies 4
- ERP & CRM Implementation using Microsoft Dynamics & Salesforce 5
- ECommerce Development using Adobe Commerce, Salesforce Commerce & Shopify 6
- DevOps Services covering AWS, Azure & GCP 7
- Lead Generation Services 8
- QA/Testing Services covering Automation, Performance & Pen Test
Account Manager
Beyond Codes Inc.
07.2020 - 05.2023
- Beyond Codes is a Lead and Sales Generation Company with multiple offices in US and India
- We have helped many top, mid-size and start-up business ventures in Lead Generation, Fixing C level appointments, Lead Nurturing, Sales Intelligence Research, Account Management and in seeking RFP information across various industries in the US
- Responsibilities Includes:
- Account management
- Approaching decision makers and maintaining relationships for current and future business
- C-level Interaction
- Business Development and lead generation
- Strategic Consulting, including business plan & Sales Strategy Development
- Market Research/Analysis and Understanding Industry Trends
CareSmartz 360||Manage All Needs Of Your Home Care Business| Empowering Home Care
CareSmartz360
04.2019 - 03.2020
- Experienced Strategic Partnerships Manager with a demonstrated history of working in the Home Care, Information Technology and Services industry
- Skilled in Windows, Team Motivation, Customer Relationship Management (CRM), and Sales Operations.
Strategic Partnerships Lead at Netsmartz E-Commerce & Magento Certified Team
Netsmartz
04.2019 - 03.2020
- Envision E-commerce( A Netsmartz Company) is a CMMi3 & ISO 9001:2008 certified Software development and Business solutions provider company, headquartered in Rochester, New York with branch offices in California, Toronto, Canada, Norway, Singapore, and India
- With over 18 years of existence, 1000+ employees, We are a global E-commerce and Web Solutions provider firm from Startups to Fortune 1000 companies
- We have experience with eCommerce development and Support [Magento 1.X and Magento 2.x]
- Website Design [PSD to HTML , Resposive] Website Development API for APP development Theme Customization Module Development Module Integration Website Maintenance Development of new extensions Extension integration Integration of Magento and other systems Update Magento to the latest available version
- Correct template and extension errors Specialties: E-Commerce, E-Marketing, Web development, Digital Transformation, Consulting services, Project Management, Resource & Roadmap Management, Center of excellence for Magento.
Sr. Customer Care Representative
Tixonic Software Pvt. Ltd.
11.2017 - 08.2018
- Conducted regular quality assurance checks on completed work orders, ensuring accuracy and consistency across all accounts.
- Enhanced customer satisfaction by addressing and resolving complex inquiries, complaints, and issues.
- Exceeded expectations in first call resolution rates by utilizing expert knowledge of products and services offered.
- Managed escalated cases efficiently while maintaining professionalism and composure under pressure.
- Built strong relationships with customers through active listening, empathy, and understanding their needs.
- Identified opportunities for process improvements while maintaining strict adherence to compliance regulations.
Technical Sales Executive
Technospine Pvt. Ltd
05.2017 - 10.2017
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Developed targeted marketing campaigns, driving increased brand awareness among potential customers.
- Implemented innovative lead generation techniques, resulting in higher conversion rates and accelerated revenue growth.
- Expanded market reach by identifying new business opportunities and establishing strategic partnerships.
- Exceeded quarterly targets consistently through diligent follow-ups with prospective clients while maintaining existing customer relations.
- Leveraged advanced negotiation skills to secure advantageous contract terms with vendors and suppliers.
Education
Bachelor of Commerce - BCom - Business/Commerce
Guru Nanak Dev University
Amritsar 01.2012 - 05.2014
Skills
Strategic Partnerships
Requirement (SDR)
Websites
Certification
Lean Six Sigma White Belt Certification
Timeline
Strategic & Business Development Manager - Global
Netsmartz
10.2023 - 1 2024
Manager Strategic Partnership - Global
Netsmartz
07.2023 - 10.2023
Account Manager
Beyond Codes Inc.
07.2020 - 05.2023
CareSmartz 360||Manage All Needs Of Your Home Care Business| Empowering Home Care
CareSmartz360
04.2019 - 03.2020
Strategic Partnerships Lead at Netsmartz E-Commerce & Magento Certified Team
Netsmartz
04.2019 - 03.2020
Sr. Customer Care Representative
Tixonic Software Pvt. Ltd.
11.2017 - 08.2018
Technical Sales Executive
Technospine Pvt. Ltd
05.2017 - 10.2017
Bachelor of Commerce - BCom - Business/Commerce
Guru Nanak Dev University
01.2012 - 05.2014
Lean Six Sigma White Belt Certification
Lean Six Sigma Yellow Belt
Lean Six Sigma Green Belt
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