Highly motivated and detail-oriented professional with expertise in administrative coordination, customer support, bookkeeping, data management, and logistical planning. Adept at handling scheduling, record-keeping, expense tracking, and communication in fast-paced environments. Proven ability to manage client interactions, resolve issues, and support team operations with efficiency and professionalism. Skilled in organizing events, maintaining databases, processing invoices, and collaborating with internal and external stakeholders to ensure smooth business operations. Strong interpersonal and problem-solving skills, with a commitment to accuracy, efficiency, and exceptional service delivery. Passionate about contributing to organizational success through effective administrative and operational support.
Hi, I’m
Ramat Ometere Ojiah
Geneva
Summary
Overview
8
years of professional experience
Work History
Aisiki Consult Limited
Travel Consultant
08.2022 - 02.2025
Job overview
- Managed client communications via email and chat, ensuring prompt responses and high customer satisfaction
- Handled booking records, invoices, and payment transactions, maintaining accuracy and organization in financial documentation
- Assisted in resolving billing discrepancies, refunds, and financial adjustments while adhering to company policies
- Conducted data entry and maintained an organized record system for reservations, ticketing, and client interactions
- Collaborated with internal teams and external partners to ensure seamless service delivery and issue resolution
- Scheduled and coordinated travel arrangements, similar to managing calendars and organizing company events
- Researched and recommended travel options, demonstrating analytical and problem-solving skills transferable to data analysis and reporting
- Ensured compliance with airline policies and industry regulations, showcasing attention to detail and policy adherence
- Utilized Amadeus GDS for record-keeping, bookings, and reporting, demonstrating experience with data management tools
- Stayed updated with industry trends and policies, indicating a proactive approach to learning and professional growth
International Campaign to Ban Land Mines, Cluster Munition Coalition (ICBL-CMC)
Programme and Operations Intern
09.2024 - 01.2025
Job overview
- Provided essential administrative and logistical support in the preparation and execution of the Mine Ban Treaty Fifth Review Conference and related high-level meetings and events, ensuring seamless coordination and efficiency
- Provided administrative support, including scheduling meetings, taking minutes, and tracking action points, ensuring smooth internal operations
- Managed travel logistics by preparing travel quotes, booking flights and accommodations, and coordinating sponsorships, demonstrating strong organizational and financial tracking skills
- Processed expense reports, calculated per diems, and managed reimbursement processes, ensuring budget compliance and accuracy aligning with bookkeeping and transaction recording duties
- Maintained database records, including delegate lists and project tracking, showcasing proficiency in data entry and information management
- Drafted and distributed logistics memos, invitations, and official correspondence, improving communication flow among team members and stakeholders
- Assisted in the maintenance of mailing lists and coordinated communications with over 150 global campaigners, demonstrating experience in email correspondence and database management
- Provided event coordination support, managing logistics for international conferences and meetings, similar to organizing company events and handling special projects
- Supported the Project Officer across 23 global projects, ensuring administrative tasks, reporting, and communications were efficiently handled
- Attended high-level meetings, took notes, and prepared concise reports for distribution, aligning with quality assurance and internal reporting duties
- Assisted in updating website content and project databases, ensuring accurate and accessible information showcasing attention to detail and data organization
IKAG Consultancy
Assistant Manager
10.2018 - 07.2021
Job overview
- Coordinated with airlines, hotels, car rentals, and other service providers to confirm bookings and ensure smooth travel arrangements for clients
- Planned and coordinated tours, trips, corporate travel, and events to various destinations, ensuring seamless execution and adherence to itineraries
- Negotiated favorable terms with partners and suppliers, drafting, reviewing, and managing MOUs and contracts to secure competitive rates and high-quality services for clients
- Traveled with large tour groups to conduct on-site inspections, ensuring tour quality and compliance with agency standards
- Provided high-level customer support via chat, email, and direct client interactions, ensuring an exceptional client experience
- Maintained financial accuracy by handling payments, tracking expenses, and ensuring compliance with company policies
- Collaborated with internal teams and external partners to streamline travel operations, enhance service quality, and drive customer satisfaction
- Kept up-to-date with industry trends, airline regulations, and travel policies to provide clients with the most accurate and informed recommendations
Builders Hub Impact Investment Program (BHIIP)
Partnership and Advocacy Manager
11.2016 - 08.2018
Job overview
- Established and managed strategic partnerships with government agencies, NGOs, and stakeholders to drive impactful initiatives
- Designed and implemented community engagement strategies, empowering youth and women through participation in BHIIP projects
- Led the planning and facilitation of workshops and training sessions to build stakeholder capacity
- Developed reports and proposals, successfully securing funding and expanding partnership opportunities
- Organized outreach campaigns and events, engaging donors and partners
- Played a key role in securing collaborations with SMEDAN and NDDC, leading to the inception of Nigeria’s largest innovation hub, fostering innovation and economic growth
Education
University of Oslo
Master of Philosophy (M.Phil.) from Peace and Conflict Studies
12.2022
University Overview
Eastern Mediterranean University
Bachelor of Arts (B.A) from International Relations
06.2015
University Overview
Skills
- Microsoft Office O365
- Canva
- Amadeus
- Customer Support
- Research and Analysis
- Administration and logistics
- Partnerships and Negotiation
- Project planning and coordination
- Event planning and coordination
- Communication and Networking
- Team Collaboration
- Analytical thinking
- Cultural sensitivity
Languages
English
Ebira
French
Timeline
Programme and Operations Intern
International Campaign to Ban Land Mines, Cluster Munition Coalition (ICBL-CMC)
09.2024 - 01.2025
Travel Consultant
Aisiki Consult Limited
08.2022 - 02.2025
Assistant Manager
IKAG Consultancy
10.2018 - 07.2021
Partnership and Advocacy Manager
Builders Hub Impact Investment Program (BHIIP)
11.2016 - 08.2018
Eastern Mediterranean University
Bachelor of Arts (B.A) from International Relations
University of Oslo
Master of Philosophy (M.Phil.) from Peace and Conflict Studies
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